Job description
SDI is looking for a Field Office Support for a 12-month contract for our client located in Phoenix, AZ
The End User Support Technician usually works with most desktop related aspects like laptops, PCs, printers, scanners, and related peripherals to support the organization. The support professionals ensure database capturing asset linked details are accurate and up-to-date, mainly for patch management and catalog reporting purposes. They focus on larger scale projects, including departmental requirements and patch management advantages.
Essential Job Responsibilities for This Position Include the Following Tasks
- Assists client day-to-day functionality and efficiency
- Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices
- Configures, installs and maintains complex software systems
- Identifies, manage and resolve issues in a timely manner
- Manages projects successfully on time and within budget
- Responds to customer requests effectively and communicates with them to address issues
- They should update the user information in an organizational system
- To update the user access for given IT applications for new and current employees
The support technician should possess a sound judgment when resolving system, hardware and software problems faced by the clients. Service Level Agreements remain fundamental to this position. These agreements enable technicians to earn and maintain customer trust, thereby helping the enterprise to grow and flourish.
The end user support technicians need to respond to clients' varied and fluctuating needs is an essential capability makes your organization unique. The extensive experience of corporate team enlarged with technicians promises clienteles of a swift response.
Support technicians often attempt to solve client issues in a single call or visit. They train users in the installation of desktop software packages and make them aware of the basic functionality of their network.
- This person will provide end user desktop support and hardware replacement.
- Person needs to be based in AZ and will travel around the state to deploy and install equipment (network devices, workstation, and kiosks) Initially there will be one full month of travel.
- The traveling will be reduced on demand once fully rolled out.
- Rental car for the travel provided.
Required Skills / Qualifications:
- Minimum of 2 years' experience as a Field Office Support.
Additional Information:
- Upon offer of employment, the individual will be subject to a background check and a drug screen.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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