Exterior Visitor Services Officer
Full Time
Kansas City, MO 64111
Posted
Job description
Where the Power of Art Engages the Spirit of Community
The Nelson-Atkins Museum of Art invites all people to explore the art in its care, and through its vast collections, the depths and complexities of human experiences.
We strive to create a sense of belonging, where staff and volunteers can do meaningful work connecting people to art. We create an informed, invested group of staff and volunteers through shared values and open, direct and respectful communication. We embrace IDEAS (Inclusion, Diversity, Equity, Access and Sustainability) in every aspect of our ideals and aspirations, as we believe these values to be paramount to success. Each staff member and volunteer embodies the institution’s commitments and agrees to exhibit behaviors that align with them. We hold one another to these expectations so that, together, we may know, own, energize and sustain our culture and the institution for generations to come.
Purpose
The Exterior Visitor Services Officer assists visitors as they tour the Museum building and grounds; answers questions and gives directions; prevents damage to art and property; handles emergencies and stressful situations in a firm and courteous manner.
Schedule
Thursday 9am-5:30pm
Friday 9am-9:30pm
Saturday 9am-5:30pm
Friday 9am-9:30pm
Saturday 9am-5:30pm
Sunday 9am-5:30pm
Responsibilities
Customer Service
Demonstrates good customer skills, is always available to assist visitors and staff members in a polite and courteous manner. Is able to handle stressful situations with confidence and diplomacy; brings problems or potentially difficult situations to the attention of a Supervisor.
Protecting the Art
Prevents theft or damage to the art and property located inside the Museum and outside on the grounds by observing persons within the assigned post.
Procedures on Post
Follows post procedures such as: inspects and counts items in the assigned gallery or posted area; completes daily box checks and speaker checks. Completes incident reports; visually sweeps the assigned post and picks up objects or items that could harm visitors or employees
Emergency Procedures
In case of emergencies, evacuates visitors and employees from the Museum as quickly as possible and performs standard first-aid and CPR when needed.
Efficiency
Is able to handle multiple situations efficiently and professionally.
Accountability
Is able handle money and complete cash transactions in a timely and accurate manner. Can operate a cash register with a credit card machine.
Equipment Operation
Is able to ride a bike, drive a cart and or operate a scooter in a safe manner while abiding by museum safety guidelines.
Technology
Has basic computer knowledge and typing skills.
Challenges & Opportunities
This position is challenged by the responsibilities to the public as well as to Museum staff. An officer may be called upon to offer directions to all parts of the Museum, asked about location of certain artworks and exhibitions and have information about Museum services and amenities. The Exterior Officer may be asked to assist in directing traffic flow in the garage as well.
The Exterior Visitor Services Officer is the ambassador for the Museum as he/she is often the first person the visitor encounters when entering. In emergencies the officer will be expected to think quickly and be prepared to direct visitors and staff to the nearest exit or safe place. The officer also has the physical challenge of standing for periods of time and the mental challenge of remaining focused on visitor activity and safety of artworks. Exterior officers are challenged by varying weather conditions and their effects on the Museum grounds.
Position Requirements
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High School diploma or GED with demonstrated reading and writing proficiency in English
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Solid job history; excellent attendance and reliability
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Ability to explain guidelines and answer questions in a courteous and professional manner
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Ask questions when directions are unclear
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Maintain confidentiality of information regarding Museum security
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Be able to stand and remain alert for extended periods of time
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Must have good sight and hearing acuity and be able to climb stairs
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Maintain a neat and clean appearance
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Overtime and weekend shifts could be required
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Capability of handling cash transactions in a responsible and timely manner
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Basic typing skills with an understanding of computers and spreadsheets
Physical Demands
While performing the duties of this job, the officer is occasionally required to stand; walk; sit; use hands; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The officer must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color visions, peripheral vision, and depth perception. Exterior Officers must work outdoors in all weather conditions and on varying terrain. The officer must be physically capable of traveling and operating a motor vehicle.
POSITION SPECIFICATIONS
Salary Grade
Grade Level 1: $15 an hour.
FLSA Classification
Nonexempt
The Nelson-Atkins Museum of Art is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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