POSITION SUMMARY:

The Executive Housekeeper, under the direction of the General Manager (Sault location) and Hotel Manager (St. Ignace location), is responsible for the oversight of the Housekeeping Department operations for Kewadin Casino and Hotel, and for ensuring the Casino's Quality Standards are met and high levels of productivity are achieved. The position is responsible for the Casino and Hotel housekeeping team members. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations.

ESSENTIAL FUNCTIONS:

• Manages housekeeping staff, maintains team member information files, interviews, hires, fires, disciplines, trains and completes performance reviews.
• Assists front line team members when shorthanded and during rush periods.
• Ensures rooms are cleaned and available for sale.
• Develops and manages department budgets and maintains and monitors department expenses.
• Orders hotel stock, cleaning equipment and prepares Request for Proposal (RFP) for outside cleaning services.
• Implements and maintains policies and procedures established for department or facility.
• Attends and conducts department team meetings.

ADDITIONAL RESPONSIBILITIES:

• Ensures team member compliance with departmental and Company policies and procedures.
• Monitors pool and spa for cleanliness, safety and water quality (Sault location).
• Evaluates and makes recommendations to the Chief Operating Office for necessary hotel room improvements and hotel furniture, fixture and equipment updates.
• Handles issues with Hotel door locks.
• Handles pest control issues.
• Coordinates special cleaning projects.
• All other job-related duties as assigned.

CONTACTS:

Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, executives, customers and outside vendor/service providers.

PHYSICAL REQUIREMENTS:

Position medium with lifting of 50 pounds maximum and frequent lifting/carrying up to 25 pounds. Physical factors include constant standing, walking, stooping, kneeling, crawling, reaching, manual handling, use of hearing, smell, near/midrange/far vision, depth perception, color/field of vision, bending; frequent climbing, typing; occasional sitting and pushing Working conditions include constant exposure to air quality; frequent exposure to weather, extreme heat, noise, vibration and occasional exposure to wet/humidity. Potential hazards include constant exposure to high exposed places, chemicals, insecticides/pesticides, client contact, infectious exposure, needles/syringes, computer use; frequent equipment use and occasional exposure to moving mechanical parts. Protective clothing/equipment needed to perform the job includes safety glasses, gloves and dust masks as needed.

REQUIREMENTS:

Education: High School diploma or equivalent required.

Experience: Minimum of 4 years of experience working in a housekeeping management position required.

Certification/License: CEH (Certified Executive Housekeeper) preferred. Must undergo a Criminal background investigation done under the rules of the National Indian Gaming Commission. Will be required to complete and pass pre-employment drug testing.

Knowledge, Skills and Abilities: Knowledge of equipment that would be used in the maintenance of hard floor and carpeting and surfaces required. Knowledge of a wide range of chemicals used in hotel room and facility cleaning and maintenance required. Knowledge of or ability to learn to use word processing and spreadsheet and data base software required. Knowledge in pest management control required. Knowledge of commercial laundry operations required. Must be able to work in high stress environment and handle difficult situations. Must be able to work with minimal to no supervision. Must be able to communicate effectively both orally and in writing. Must have knowledge of or ability to learn to properly use cleaning supplies and chemicals. Must have good project management skills; provide strong leadership, prioritize project tasks, meet project deadlines and effectively communicate with personnel, coworkers, subordinates and the general public. Must have personnel management skills. Must be able to work extended hours when needed. Must be flexible and available to work various shifts, including nights, weekends and holidays. Must be able to establish and maintain effective communication with co-workers, subordinates, supervisors and guests. Must have financial management skills. Must have decision making skills. Native American preferred.