Job description
Responsibilities:
What you'll do:
Qualifications:
#STRATCOM2023
Benefits: At Peraton, our benefits are designed to help keep you at your best, beyond the work you do with us daily. We are fully committed to the growth of our employees. From fully comprehensive medical plans, to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
Peraton Overview:
We are looking for a Executive Comms Device Administrator in Bellevue, Nebraska.
The Executive Communications Device Administrator - ITCC II / USSTRATCOM system administrator will provide end user device management, the expansion of DISA’s unclassified (DMUC) and classified (DMCC & WINDAR-S) mobility devices. DISA maintains the infrastructure of these solutions, but ITCC-II support is needed to perform device tracking/accountability, basic Tier 1& 2 troubleshooting, and coordination with DISA for more extensive troubleshooting and usage statistics.
What you'll do:
- Provide administrative oversight of documentation, collecting user agreements, equipment accountability/tracking, and current status of DMUC, DMCC-S, and WINDAR-S devices. This includes providing basic user training for those signing out a device. See DELIVERABLES for more info.
- Provide frontline in-person and over-the-phone technical support for DMUC, DMCC-S, and WINDAR-S devices to include being routed tickets from the CSD to work to completion. With STRATCOM/J62 on-the-job training as well as DISA-provided tech training, this support should be able to perform basic troubleshooting and more advanced troubleshooting after DISA DMCC/WINDARS training.
- Troubleshooting will follow pre-established priority scheme for VIPs, high-impacted users, etc.
- Frontline troubleshooting includes working with warfighter on connection issues, software/firmware download issues, certificate issues, provisioning issues, adding/deleting user accounts on the devices, and other Tier 1 and basic Tier 2 efforts.
- Will work with DISA Program Office to troubleshoot more complex issues.
- If necessary, this support contractor will ship devices back to the DISA backend tech support for more complex repairs. Will use government mailroom for this function and will track status of devices during full cycle of repair status.
Qualifications:
Education: BS 2-4 Years, MS 0-2 or HS 8-10, or equivalent military experience in lieu of degree
Certifications: DoD 8570, IATT Level II
#STRATCOM2023
Benefits: At Peraton, our benefits are designed to help keep you at your best, beyond the work you do with us daily. We are fully committed to the growth of our employees. From fully comprehensive medical plans, to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
Peraton Overview:
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.
Target Salary Range: $66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors. EEO Tagline (Text Only): An Equal Opportunity Employer including Disability/Veteran.
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