JOB OPENING

CITY OF FARMINGTON

JOB POSITION #79 - EXCEPTIONS PROCESSING ASSOCIATE

NUMBER OF VACANCIES: 1

DEPARTMENT: Electric Utility / Customer Service

WORK LOCATION: MOC

SALARY RANGE: $15.52 - $24.17 / Hour

PAY GRADE: F - Non-Exempt

TYPE OF POSITION: Regular / Full-Time

DAYS WORKED: Monday - Friday

HOURS WORKED: 7:00 a.m. - 4:00 p.m.

APPLICATIONS WILL BE RECEIVED THROUGH: May 12, 2023

JOB DUTIES

ESSENTIAL DUTIES

Prepares electric, water, sewer, and sanitation billing and processes exceptions for residential and commercial accounts, and large contract customer accounts. Prepares street light billing and customer statement billings. Receives and processes customer fire hydrant meter readings and prepares monthly fire hydrant billing.

Responsible for answering internal and external customer inquiries, performs routine customer account maintenance, as required.

Verifies accuracy of accounts billed on a daily basis by examining billing registers, including statistics of electric, water, sewer, sanitation, gross receipts, governmental gross receipts taxes. Responsible for investigating discrepancies found on customer accounts i.e. zero reads, skipped reads, no bills.

Thorough knowledge of Customer Care processes, policies, procedures, rate classes and billing procedures. Knows, understands and interprets all rate tariffs, customer and exception processing procedures and customer needs.

Reviews overall billing process for correctness and accuracy. Re-figures bills which have been issued to customers incorrectly. Responsible for account adjustments. Maintains accurate rate tables and adjusts rates as directed.

Evaluates the accuracy of meter readings and directs re-reading of meters where there appears to be an inconsistency between the readings for present and previous months.

Processes meter reading data; prepares utility billing file to be electronically sent to the bill print vendor, maintains current customer account files and assists in reconciling utility billing activity with the general ledger.

Receives telephone calls concerning utility billings or services; handles questions and matters of a more technical nature; responds to citizen billing complaints. Performs the first line of analysis with problem bills and conducts research on accounts as necessary.

Assist users of the CIS system and interfaced program applications with functional support.

Using excellent customer service skills, establishes and maintains effective working relationships with other employees, officials, and all members of the general public.

Updates service orders, connects, meter changes and finals customer accounts.

May be asked to provide data for end-of-month reports.

Initiates file transfer to out-source printing of bills on a daily basis.

Submits nightly billing functions and updates.

Files all reports, completes complex worksheets for large contract customers, takes care of tampering paperwork and researches information for files to complete bill-ons and bill-offs.

Attendance at work is an essential function of this position.

NON-ESSENTIAL DUTIES

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

QUALIFICATIONS

This position is subject to the City's Drug and Alcohol Free Workplace Program. This includes: pre-employment testing, post-accident testing, reasonable suspicion testing, return-to-duty testing, and follow-up testing.

Extensive background checks required.

High school diploma or equivalent.

Previous experience in billing and customer service preferred, but not required.

Knowledge of general bookkeeping procedures.

Knowledge of mathematical functions such as addition, subtraction, multiplication and division.

Ability to communicate effectively both verbally and in writing in order to assist the public and other department personnel.

TOOLS AND EQUIPMENT USED

Calculator, phone, fax and copy machine, personal computer and applicable software.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a normal office setting. Noise level is usually quiet.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V.