Job description
Hourly Wage
ISS offers a competitive compensation package including Benefits, Paid Time Off, and a starting hourly salary of
27.00 - 30.00 USD.
Work Hours
This position will require flexibility in hours. Work hours will be Monday - Friday.
Key Purpose
Responsible and accountable for proactive leadership, direction, and support for all phases of catering events and "day of" coordination and the guest experience. Oversee hourly catering team members to ensure service execution of catered events.
Success Criteria
- Your organizational skills, with outstanding coordination and multitasking ability, will be used daily.
- Excellent communication, written and verbal, throughout the organization will be key to people knowing you are our “go to” person onsite
- Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite, will be put to good use!
- Reliable, responsible, dependable, and capability of fulfilling obligations will prove your deep desire to anticipate, engage and satisfy customer needs
- A systematic approach to problem-solving will keep the site running smoothly!
- Your positive attitude will be utilized as you build guest and co-worker relationships
- The ability to adapt to constructive feedback calmly and effectively in high-stress environment will make you stand out at this client site!
Key Areas of Collaboration and Influence
- Coordinate activities with other internal departments. Participate in management team meetings
- Interface with vendors and key service users within client organization
- Works with the Catering Managers in preparing performance objectives and evaluating the service staff
- Collaborates with clients and the Catering Managers regarding proper set-up, event execution, and resetting for the day/evening
- Must work directly with food production to ensure proper portioning and production needs are met
Ideal Candidate Experience
- At least 2 years providing excellent one on one customer service in hospitality, food service or retail environments.
- Previous experience supervising others
- ServSafe Certification
- Demonstrates experience using basic computer software, previous knowledge of Cater Trax or a similar catering software and Google Suite a plus
Key Accountabilities
- Follow all safety rules and actively prevent accidents
- Comply with all SERV Safe and HACCP programs and principles
- Manage and update Cater Trax catering software per client requests
- Works with the Catering Managers in the preparation of performance objectives and evaluation of the service staff
- Monitor team performance and provide regular feedback while ensuring knowledge of food menus and specialty promotions
- Ensure all events are set up and broken down according to the site standards and are delivered for accuracy and presentation that is both appealing and logical to the user
- Manage catering inventory
- Respond to guest requests in a friendly, timely, and efficient manner
- Constant communication with the team and management regarding any guest special needs
- Supports the operation, if needed, by assisting with service delivery
Physical Demands & Work Environments
- Work up to 8 hours a day on your feet, excluding breaks
- Must be able to lift a minimum of 25lbs
- Come to work properly dressed according to the dress code
- Employee must be able to work under pressure and time deadlines during peak periods
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
JOB DETAILS
Date posted:
APR 8, 2023
Country:
UNITED STATES
Location:
SAN FRANCISCO, CA, US, 94110-7402
Job Category:
FOOD SERVICES
Full time/Part time:
FULL TIME
Requisition ID:
34395
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