Title: ERP Team Lead

General Characteristics:

• Accountable for providing overall direction and integration for a specific ERP module, functional and/or business area.
• Understands the business strategy of a particular function/area and works with the team to define business requirements.
• Communicates and coordinates with other Team Leads, business leadership, and Project Manager to ensure appropriate integration of processes and modules across the enterprise.
• Oversees, defines and monitors critical path activities and resolves issues or escalates issues to the Project Manager as needed.
• Drives the design and implementation of new business processes with organizational structure and required ERP configuration.
• Must possess an in-depth understanding of the business function/process supported, and also be viewed as a credible representative of that business function/process. Successful implementation is dependent on the ability of the incumbent to influence business leadership and management decisions and drive ownership and acceptance of changes to the business.

Dimensions Education:

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or another related field.
• Or equivalent work experience.

Experience:

• A minimum of 7 years of IT and business work experience including managing team(s) responsible for systems implementation and/or infrastructure support.
• Often is recruited internally from high-level management positions in the organization.

Breadth:

• Middle level management.
• Works under general direction of senior level management. Typically manages and mentors’ supervisors, project leads and/or technical staff.
• Degree of integration driven by ERP requires a consensus decision making process across Team Leads. Once key decisions are made, Team Lead then has autonomy for the technical decisions to support the business, but business process decisions are made through constant education and negotiation with business leadership and management.
• Works on complex business issues, which have a significant impact to the enterprise and across enterprise processes and functions due to the integration of ERP.
• Frequently reports to a Chief Technology Officer, Competency Center Leader or Departmental IT Executive.