We hope to soon grow our amazing Enrollment Specialist team. If you are interested in being considered when a position becomes available (and are located in one of our core states), please submit your application and we will be in touch if it's a good match!

Sincerely,

Carin Pike (People Manager)

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About us

Founded in 2017, Boulder Care is a digital clinic offering long-term support and treatment for substance use disorders. Collaborating across medical, behavioral, and psychosocial dimensions, Boulder’s dedicated Care Teams deliver evidence-based care and help participants work toward their individual goals.

Boulder's model is grounded in value. Through innovative partnerships with leading national health plans like Blue Cross Blue Shield, Boulder’s progressive payment arrangements realign incentives to reward outcomes and reduce total cost of care. We can unlock billions of dollars for the US health system by ensuring patients who are gravely underserved today have the opportunity to get well.

Backed by world-class investors like Qiming Venture Partners (US), Goodwater Capital, Laerdal Million Lives Fund, First Round Capital, Greycroft, Tusk Venture Partners and Gaingels, with $50M in funding, Boulder is in an exciting stage of rapid growth.

About this role

As the Enrollment specialist you will be the first point of contact for all incoming calls and messages, you are the face of Boulder Care, you’ll handle inquiries from current and potential patients, pharmacies, insurers, and referrers. You will be responsible for answering questions, scheduling appointments, providing resources, routing calls, explaining insurance eligibility, and enrolling new patients while exemplifying Boulder’s core values of empathy and stigma-free care.

Enrollment Specialists handle explaining insurance eligibility, enrolling new patients, and assist in setting up payment for services as needed. This will require an understanding of different insurances and health systems.

Success in this role

Enrollment Essential Functions - 70%

• Support potential and current patients seeking Substance Use Disorder (SUD) care by answering questions about our services, checking eligibility and benefits, creating patient charts, scheduling initial visits, and making every caller feel welcome and supported
• Answer chat and phone calls from current patients – scheduling visits, collecting payment as needed, troubleshooting technical issues, and escalating and routing concerns as needed
• Navigate different insurances by communicating benefits & coverage to patients
• Serve as a central communication hub for Boulder’s Care Team, providing administrative and scheduling support. Increase team efficiency by creatively managing schedules and filling gaps

Patient Support Responsibilities - 30%

• Monitor incoming faxes, adding files to patient charts, checking and responding to voicemails, and communicating critical information to the team
• Call patients for visit reminders, rescheduling, and other ad hoc needs
• Share feedback with the Care Team on the most commonly asked questions, technical and scheduling issues, and reasons for non-enrollment

Qualifications

• 2+ years of experience in a healthcare setting, with exposure to customer service, scheduling, referrals, patient support, billing, and health systems
• Knowledge of terminology used in healthcare, especially addiction medicine
• A passion for serving the needs of people with addiction and mental health challenges, using non-stigmatizing, non-judgmental person-first language
• Understanding of health system enrollments and payor/ provider languages
• Must be comfortable with technology and have experience with common business tools (such as Google suite, video meetings, and spreadsheets)
• Exceptional written and verbal communication skills in a virtual setting
• Self-driven and organized with meticulous attention to detail
• Multitasks and follows through with little or no supervision and is comfortable in a rapidly-changing, unstructured startup environment
• Team-focused and collaborative. Advocates tirelessly for patients and Care Team members

Nice to have but not required

• Experience in a start-up and/or other fast-paced, frequently changing environment
• Experience working in digital healthcare or other remote environment
• Experience working in the Substance Use Disorder space (i.e. SUD treatment center)
• Bilingual in English and Spanish

Work environment

• This is a fully remote role but we are currently only hiring candidates located in the following states: AZ, CO, FL, ID, MA, NC, OH, OR, PA, TX, UT, and WA. Applicants must reside and work in one of those states to be considered
• Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like

Expected hours of work

• We are looking for teammates to work Mon-Fri either 9am-6pm or 10am-7pm Pacific Time (PT) with the occasional Saturday. Each 9-hour shift includes a lunch break. Team members may occasionally be asked to work non-standard hours.

Compensation

• The pay rate for this full-time 40-hour position is $21 an hour and is eligible for our comprehensive benefits package below

Hiring Process

• First Interview - 30-minute phone interview
• Final Interview - 1-hour video panel interview

Some of Boulder’s amazing benefits for regular, full-time employees

• Contribution to meaningful, life-saving work!
• Health coverage through Cigna. Dental and vision coverage through MetLife
• Boulder Care pays 99% of monthly premiums for individual employee coverage
• Boulder Care pays 60% of monthly premiums for dependents
• Short-Term Disability
• Mental Health Services including MDLive, Talkspace, and EAP
• “Take What You Need” PTO (4-5 weeks per year)
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• Up to 5 days (i.e. 40 hours) of sick leave accrued per year
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties

Our values

• The people we care for always come first
• Our opportunity is also our duty, in service to others
• Share facts to change minds, instill empathy to change hearts
• Move the industry forward: follow the data
• Strong individuals, stronger together

Why work at Boulder?

• Make a difference. The devastating impact of the opioid crisis, “war on drugs,” and care gaps for the underserved are at the forefront now more than any time in US history. By bringing care to more people, we are changing and saving lives. Value-based partnerships help move the industry forward toward a more modern, compassionate, and equitable healthcare system.
• Build your career with talented peers. Boulder brings together a diverse team of expert clinicians, technologists, researchers, and business strategists aligned under a common mission. Boulder’s clinical teams are the leading voices in addiction medicine and industry transformation. Our technology leadership has built products and services that scaled to hundreds of employees and hundreds of millions of end-users. Our team is wholly driven by mission, recognizing that our immense opportunity is also our duty to serve others.
• Grow with us. Boulder is a Series-B-stage, venture-funded company supported by some of the best investors in the country. Together, we're building a massive business through social impact. According to White House estimates, the opioid crisis cost the US $500 billion in 2015. A member with untreated opioid use disorder (OUD) drives 550% greater healthcare costs to payers than the average member (UHC analysis, 2019). Boulder partners with leading commercial and Medicaid health plans to bring better experiences and effective services to their members, significantly reducing costs and sharing in the economic savings we create.

Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply! To get more details about who we are and our employee benefits, check out Working at Boulder.