Engagement Center Rep/Scheduler
Job description
Answers incoming calls from patients and conducts outbound calls to patients with open medical orders to schedule basic test or procedure appointments. Refers advanced scheduling tests to Engagement Center Coordinator. Ensures that accurate patient information is collected to facilitate the pre-registration process and providing exceptional customer service to ensure quality and performance standards are achieved.
To qualify you must have:
- Completion of High School diploma or GED. Medical or business office education or training preferred.
- 1 or more related years’ experience with medical terminology and/or call center environment. Previous patient registration experience preferred.
- Knowledge of health insurance required; managed care preferred.
- Strong customer service skills. Professional telephone etiquette, active listening skills and empathy toward others.
- Must be able to work in a fast paced environment and maintain productivity/quality goals.
- Working knowledge of computers, internet access and ability to navigate within automated systems and software applications. Strong keyboarding skills.
- Ability to maintain confidentiality of sensitive information.
- Bilingual Spanish preferred.
smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.