Job description
Key Responsibilities:
- Install, configure, and ship new computers for employees of the Central Region and Corporate.
- Document/track computer builds and IT assets using the KACE ticketing system.
- Provide desk-side, telephone, and remote computer support via Teams/BeyondTrust for the Central Region and Corporate.
- Act as a tier 3 help desk resource for end user troubleshooting.
- Investigate, resolve, and follow-up on problems that cannot be resolved by tier 2 support
- Follow established procedures or develop new solutions to user problems
- Document all solutions in helpdesk ticketing system
- Reimage PCs for break/fix
- Assist remote project offices with network startup/shutdown activities.
- Occasional jobsite and remote office travel around the Saint Louis, Omaha, and Kansas City areas is required.
Skills and Qualifications:
- End user computing technical knowledge preferred
- 1-3 years of previous IT Help Desk or similar experience preferred
- Associates or Bachelor’s degree in related field preferred
- Experience with construction related applications preferred
- High level of professionalism
- Superior customer service skills
- Ability to communicate effectively and efficiently with people at all levels in the organization, both inside and outside of technology
- Strong written and verbal communication skills
- Collaborative attitude with the ability to work independently and meet delivery deadlines
- Ability to travel to projects and offices within the Central Region
McCarthy Building Companies is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, gender expression, religious beliefs, marital status, genetic information, national origin, disability, protected veteran status, or any other basis protected by federal, state, or local law.
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