Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of .
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The position of eMRO Client Services Representative is within our Toxicology division located at our Kansas City, MO site within Workplace Solutions. In this role, the eMRO Client Services Representative is responsible for accuracy and integrity of the Workplace Solutions drug testing review process. This role communicates directly with clients, donors, MROs, labs, and clinicians to handle drug test inquiries.

What You’ll Work On

The eMRO Client Services Representative will be part of an elite group of personnel providing support to Abbott Rapid Diagnostics, Workplace Solutions clients. This support includes, but is not limited to:

• Provide subject matter expertise in executing Drug Testing Services across Workplace Solutions broad customer base.
• Work closely with the MRO vendor, clients, clinicians, and other eScreen employees to ensure documentation accuracy and time efficiency for all results requiring medical review.
• Document detailed information related to client/donor interaction and review-related issues.
• Answer phone calls, and/or emails from clients, donors, clinicians, and laboratories relating to results, testing, documents processing, reporting, and other issues.
• Maintain the processes required for compliant medical review and assist in the resolution of issues related to that process.
• Coordinate receipt of source documents with the MRO; resolve questions, inconsistencies, or missing data on the documents under review.
• Compile, sort, and verify accuracy of all results in the MRO review process.
• Request documentation from vendors, clinics, or clients as required to complete the review process.
• Perform extensive follow-up with the client and other co-workers to assure completion of review in a timely manner.
• Ensure adherence to applicable Abbott Rapid Diagnostics Quality policies & procedures
• Other duties as assigned

Required Qualifications

• High School degree required

• Bachelor’s Degree preferred
• Medical Assistant Credential preferred
• MROa certification preferred
• Call center/phone triage experience preferred
• Equivalent combination of education and experience
• Proficiency with Microsoft office (Word, Excel, Outlook).
• Prior drug testing knowledge is preferred.
• Federal DOT drug testing regulation knowledge is preferred.
• Ability to understand and explain general collection, laboratory, and medical review procedures is preferred.

Preferred skills and knowledge

• Demonstrated interpersonal and collaboration skills.
• Advanced verbal and written communication skills.
• Composure and tact when communicating with individuals of varying education levels and professional statuses.
• Strong technical aptitude and ability to learn and utilize internal applications.
• Strong aptitude to learn and retain new technical or regulatory information and apply it to daily work.

• Ability to partner with other employees and supervisors
• Ability to provide input and recommendations on operations

• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.