Located on the downtown Orlando campus, Orlando Health Orlando Regional Medical Center (ORMC) has served the Central Florida area for more than 100 years. Orlando Health is a 3,238-bed system that includes 23 hospitals and emergency departments – 18 of which are currently operational with five coming soon. Orlando Health Orlando Regional Medical Center is honored to receive ANCC Magnet Recognition®, the most prestigious distinction a healthcare organization can earn for nursing practice and quality patient care. Research shows that Magnet hospitals and healthcare organizations have better outcomes, patient satisfaction and nurse retention. Orlando Health ORMC is the only adult acute care hospital with Magnet designation in Orlando.

Position Summary
The Employee Relations Coordinator will provide service and support to team members and leadership in the area of employee relations, assisting and advising management on employee issues and providing management/team member training.

• Advises, guides and partners with managers on all matters relating to employee relations.
• Conducts investigations for Compliance Line Calls and other employee relations issues.
• Develops effective relationships to promote positive employee relations across the organization.
• Monitors trends in employment practices and advises on appropriate proactive action.
• Remains current with Federal, State, Equal Employment Opportunity (EEO) and human rights guidelines, Title VII, ADAA, FLSA and other HR related laws and regulations.
• Attends meetings/in-services and present information in department and other meetings as requested.
• Engages, collaborates and partners with all levels of management to resolve issues in a timely manner.
• Serves in an advisory capacity to leadership and staff on employee relations issues; ensuring consistent application of relevant law and the organization’s policies and procedures. This may include counselings and terminations.
• Participates in unemployment hearings and prepare managers for hearing.
• Supports and partners with HR Solution Center team to resolve employee relations issues.
• Disputes resolution process: Receive disputes and begin review process, schedule mediations and panels – gather all necessary documentation; act as timer for dispute resolution panel hearings.
• Assists as needed with scheduling and facilitation of training.
• Manages team member support fund.
• Exhibits analytical, problem solving and organization skills, ability to prioritize multiple assignments, adapt to changing priorities and situations and follow through on the completion of assignments by deadlines.
• Establishes and maintains positive organizational relationships and relate effectively at all levels.
• Documents issues in case management.
• Responds to and handle moderately complex employee relations issues which are brought to attention through team members, managers, compliance line, HR Solution Center, we’re listening line etc. Seek appropriate guidance or refer more complex employee relations issues to HR Business Partner.
• Tracks trends and developments in assigned areas.
• Exercises independent judgment in making recommendations and/or determining root cause of an issue and provide appropriate guidance or direction.
• Queries, audits and compiles reports from HRIS, HBI and other systems as needed; proficient in Microsoft Office.
• Possesses strong problem solving skills, including root cause analysis, interpersonal, verbal and written communication skills.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.