Introduction / Program Background: Mission Health, based in Asheville, North Carolina has been providing critical care air and ground medical transport through Mountain Area Medical Airlift (MAMA) since 1986. With two helicopters available 24 hours a day from bases in Asheville and Franklin, MAMA provides air medical services to 18 western North Carolina counties, eastern Tennessee, northeast Georgia and northern South Carolina. From premature infants in respiratory distress to serious traumatic injuries, MAMA's nurses, paramedics and respiratory therapists are trained to provide quality care in transport under medical direction from Mission Hospital. MAMA (Ambulance), formerly Regional Transport Services (RTS),at Mission Health completes roughly 25,000 inter-facility ALS ground transports, NICU transports and discharges per year while managing over 360 dedicated Critical Care Transports annually. Our team adopts progressive care models, future growth and strategic planning to continue being a leader in our industry. We continually commit to patient-centered care dedicated to quality outcomes for our patients and community. The Emergency Communications Dispatcher is an essential role and part of the MAMA air & ground medical transport team.

Position Description: Emergency Communication Dispatcher (Communication Specialist) is an essential role to ensure the safety and efficiency of Mission Health’s Medical Transports. Focused on safety, high-quality patient care and customer satisfaction, this role is responsible for call-taking and dispatching of ground and air ambulances for the Mountain Area Medical Airlift / Ambulance (MAMA) program. The Communication Specialist/Dispatcher must be skilled in multi-tasking to receive, process, and arranges requests for emergent and non-emergency medical transportation. Ensuring the most appropriate unit is assigned in a timely manner; coordinates all aspects of the mission and always monitors the location of all transport units while maintaining safety as a priority. Collects and maintains accurate records of all information received via requesting personnel, aviation staff, transport crews and leadership personnel. This information will include pre- and post-transport patient documentation and transport records. Responsible for appropriately initiating the Post Accident Incident Plan (PAIP) and following the established procedures. Responsibilities are accomplished and based on MAMA & Mission Health System mission, vision, and values.

Benefits:

$5k sign on bonus

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  
• Fertility and family building benefits through Progyny
  
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• Family support, including adoption assistance, child and elder care resources and consumer discounts
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan
  
• Retirement readiness and rollover services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Communication Specialist EMS opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status