Job description
Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.
We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.
The selected candidate will handle inbound emails and chats relating to travel and RV services, club memberships and products.
Essential Job Functions:
- Receive and respond to membership and product inquiries via chat, email and phone; paying attention to detail and responding with first class customer service.
- Ensure clear communication regarding various memberships, services and products to colleagues, departments and members/customers.
- Provide product knowledge to members by explaining the type of service or product offered. This includes but not limited to Good Sam Club memberships, Camping World products, etc.
- Update membership system, email system and phone support system with required customer information, notating accounts as necessary
- Act as a back-up to the Member Services and Camping World Sales queues; strike-force.
- Provide exemplary customer service on every customer engagement, including but not limited to: calls, emails, social media and any other type of communication.
- Perform other duties as assigned.
Essential Job Skills:
- High school diploma or equivalent
- At least one year in a call center setting preferred.
- Strong interpersonal, verbal/written communication and listening abilities required.
- Must have effective organizational skills.
- Basic computer knowledge and ability to learn in-house computer programs essential.
Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
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