Job description

Utility/Security staff ambassadors are responsible for assisting across the multiple departments of the Parking Operation. Utility/Security staff is onsite 24 hours per day, 7 days per week to assist with any possible customer issues. This outdoor & indoor position is ideal for candidates who like variety, like moving around and enjoy doing a variety of tasks and projects depending on the day. With a focus on customer service, responsibilities include but are not limited to: assisting with the amenities program, facility maintenance, cashiering, enforcement, event parking, and security.

The shift being hired for:

* Friday through Sundays. Part-time position with the potential to transition to full-time. The hours for this position will depend on the chosen candidate's preference. Ideal shift time is 10pm-6am. Two positions available and when filled will alternate weekends/schedules.

SKILLS:

Customer Service: Park Cedar Rapids Strives to put customer service as the top priority, interactions with the public are a regular occurrence. The following attributes are a necessary component of the job:

• Effective Communication: Verbal and Non-Verbal
• Positive Attitude and willingness to assist others, learn quickly, and adapt to operational changes
• Able to grasp the knowledge of the operation and explain rules, regulations, and procedures to customers
• Able to assist with amenities program: jump starts, tire fills, security escorts, and other directives focused on customer service.
• Ability to work well with a Team
• Critical Thinking: ability to assess operational situations and take the best course of action to assist challenges and resolve customer service issues

Customer Service Attendant: Assisting customers with the use of parking equipment will be a primary function of the Utility Ambassador.

• Accurate Cash Handling, Ticket Handling, Recording daily logs, and Written reports
• Proficient understanding of Computer Equipment i.e. Tablets, Smartphones, Mobile Credit Card Terminals, Parking Pay Stations, Windows, and Android-based devices.
• Basic Arithmetic
• Reporting and documenting operational incidents and customer complaints
• Ability to Direct Traffic safely and efficiently
• Assist with the enforcement of parking regulations
• Ability to conduct Security patrols, Vehicle counts, and routine lock-ups

Maintenance: Utility staff will be regularly involved with routine maintenance within the parking ramps and parking lots.

• Cleaning, Sweeping, Mopping, Wiping down equipment and office areas, Trash removal
• Snow removal: hand shoveling, sand and salt spreading
• Ability to work in outdoor environments
• Basic knowledge of routine repair work
• Painting
• Understanding how to use small power tools (i.e. snow blower, leaf blower, and power-drill) is preferred.

REQUIREMENTS:

• Outgoing Personality.
• Regular, Consistent, Attendance.
• Ability to lift to 50 lbs.
• Knowledge of the geography of Cedar Rapids.
• Be able to work outdoors for an extended period.
• Ability to Work under general supervision, exercising good judgment i.e. following directives, reporting any disturbances to management, documenting daily reports.
• Ability to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and technology.
• Self-motivated, use of Ingenuity and Inventiveness in the performance of assigned tasks.
• Critical Thinking.
• Ability to comfortably train and teach new staff members.
• Ability to operate the following equipment and tools: personal computer with Windows-based applications, tablets Windows and Android-based, and two-way radios.
• Documented prior experience to establish competency in duties performed and use of required equipment.
• Valid Iowa Driver’s License.
• Graduation from High School or GED program.
• Reliable Transportation to and from work

Requires the following, with or without reasonable accommodation:

• Clarity of speech and hearing which permits the employee to communicate effectively
• Sufficient vision which permits the employee to safely operate equipment and tools
• Sufficient manual dexterity which permits the employee to operate equipment and tools
• Sufficient personal mobility, which permits the employee to operate equipment and tools, including the ability to stand and walk outside (in all types of weather) for extended periods

Job Types: Part-time, Temporary

Pay: $15.00 - $16.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Every weekend
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Cedar Rapids, IA: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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