JOIN OUR TEAM to assist and prepare ~200,000 servicemembers who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemembers through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach.

The DOL VETS TAP program needs skilled and compassionate Employment Navigators who can assist military personnel in their transition to civilian occupations and provide individual counseling on the job search process. Employment Navigators would be expected to assess the transitioning Servicemember and/or transitioning spouse’s acquired skills via tools/software provided and assist with career exploration and translating their military experience desired by future employers. The Employment Navigator reports to a Regional Manager.

Visit the following link for more information about how Serco supports our Veterans https://www.serco.com/na/careers/veterans-at-serco.

In this role, you will:

• Listen to Servicemembers/spouses, analyze their expressed needs, suggest solutions, and assist with refinement of career action plans.
• Provide job search guidance and career advice and ensure the Servicemember or spouse understands and can access available employment related resources.
• Provide labor market information, identify companies and industries in specific areas, capture skills and experience required in certain areas, and offer advice on how to apply for jobs.
• Assist individuals with Career Readiness Standards (CRS) verification and serve as the DOL initial point of contact for warm handovers.
• Connect transitioning Servicemembers and/or spouses to DOL government and non-government partners as well as American Job Centers/State Workforce Agencies.
• Provide resume and cover letter advice.
• Some travel may be required.

Employment Navigators will also be expected to connect transitioning Servicemembers and/or spouses to DOL government and non-government partners as well as American Job Centers/State Workforce Agencies based on the Servicemember and/or spouses.

To be successful in this role, you will have:

• A High School Diploma and 4 years of experience working as a Workforce Solutions, Workforce Development, Career Counselor, Human Resources (HR) Specialist and/or experience in employment counseling, vocational counseling, guidance, placement counseling, rehabilitation counseling or educational counseling.
• Or an Associate’s degree.
• Knowledge of the civilian workplace, translating military skills/language, assessing job market, and researching/interpreting job requirements.
• To be proficient in the Microsoft Suite of Applications and virtual meeting platforms.
• The ability to work well with the Military clients and must be able to communicate orally and in writing.
• The ability to travel up to 10%.

Additional desired experience and skills:

• A Bachelor’s degree.

If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Military Veterans and Spouses encouraged to apply.