Job description

Desired Skills and Experience *

- 2-5 years of experience in program/project management and/or working with business documentation
- Experience creating and managing documentation for a team
- Experience documenting business processes
- Well-versed in Smartsheets, JIRA and/or Sharepoint
- Experience creating/utilizing flow charts, storyboards, mockups, Sharepoint sites and user story documents

Day-to-Day *

You'll work with our VDC Demand Operations and VDC Engage analysts and leaders to manage complex projects, document new requirements, processes, and business agreements as we expand and optimize our operations. This will be accomplished through accompanying our team members during stakeholder meetings, discovery sessions and workshops and includes maintaining project schedules, deliverables, related documentation, etc.

You must be able to influence, collaborate with, and motivate cross-functional teams. Communicate in clear language using flow charts, storyboards, mockups, Sharepoint sites, and detailed user story documents.

Relevant Skills & Experience
Ability to coordinate with VDC subject matter experts, IT analysts, and business stakeholders, to correlate their ideas and manage complex cross functional projects in a dynamic environment.
Have a keen eye for detail, quickly grasp technical knowledge, and a good understanding of how to map out impacts to process.
Meet aggressive deadlines and handle the work requests presented.
Ability to use visual components such as charts, graphs, lists, etc., to highlight and amplify valuable information.
Edit and update material produced by stakeholder teams/technical staff and comprehend it for the end-users.
Collect stakeholder feedback to update and improve documentation and Sharepoint information.

Job Type: Contract

Pay: $25.00 - $34.04 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote

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