• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Receipt, routing, and fulfillment of orders from patients, providers, and medical facilities.
• This includes but I not limited to all braces, injection kits, single ingredient creams, PRP and BMC kits
• Answering phones and responding to patient or provider inquiries by researching documentation and insurance guidelines.
• Accurate and timely entry of data into the Electronic Medical Records (EMR) system.
• Pulling DME/Kits/SIC from inventory, preparing packaging, and dispensing in person.
• Attention to detail, professional demeanor, friendly and willing attitude, compassionate approach to patients, great communication skills, and ability to perform effectively with deadlines in a fast-paced medical office environment.
• Basic computer (Word, Excel, Outlook, etc.) and phone skills are needed as well as experience using Electronic Medical Records (EMR) systems.
• Collect Urine Samples
• Confidentiality and adheres to all HIPAA guidelines and regulations

• Performs other logically associated duties that enhance position through Continuous Quality Improvement.
• Serves as a preceptor for new Employees.
• Competent in computer applications pertaining to position.
• Other duties as assigned.

• High school diploma or equivalent required.
• Ability to work successfully as part of a team.
• Strong communication skills.
• Strong customer service skills.
• Strong ability to prioritize and multi-task in a fast-paced environment.
• 1+ years’ experience with DME customer Service or customer service environment in the medical or DME industry preferred.
• Must be able to display positive attitudes and behaviors towards patients and all staff members.
• Basic computer knowledge required.
• Must possess strong organizational skills.
• Must be able to establish and maintain effective working relationship with managers and peers.
• Maintains complete confidentiality at all times.

ABOUT OUR PRACTICE We are proud to be the leading providers of progressive interventional pain relief. Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care. LOOKING FOR A CAREER IN THE MEDICAL FIELD? Apply today and have the potential to join Northeast Florida’s Leading Interventional Pain Management Specialists. At Jax Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain. Now serving multiple locations, our board certified physician’s along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile. We are always accepting resumes for the following positions: Medical assistants DME technicians Medical billing/AR specialists Call center customer service representatives.