Job description

Who We Are:

• Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States.
• Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR.
• Coke Florida was named as a 2022 US Best Managed Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance.

What We Offer:
Eligible full time Coke Florida Associates can participate in our Total Rewards Program which includes:

• Total Wellness Programs including health, dental and vision plans
• 401K program with healthy company match
• Supplemental Life Insurance
• Three weeks of vacation pay, and 11 company paid holidays*
• Tuition reimbursement
• Employee Assistance Programs (EAP)
• Competitive compensation

Coke Florida is looking for a Distribution Care Specialist based out of our Orlando location. We are looking for schedule working Monday-Friday 5:00pm-1:30am.

What You Will Do:
The Distribution Care Specialist is a critical role that helps enable Coke Florida’s field and distribution execution. This role is a central call point for making decisions and resolving issues that emerge in day-to-day, real-time distribution operations. The Distribution Care Specialist leverages tools, systems and in-depth process knowledge to resolve operational issues ensuring all deliveries are executed successfully and that our customers are satisfied with their deliveries.

Roles and Responsibilities:

• Manage a large queue of simultaneous issues with target goal of closing issues within 15 minutes.
• Respond to and resolve driver, sales and customer questions, requests and complaints promptly.
• Maintain customer master data to support accurate and efficient delivery operations.
• Manage large quantities of information across various systems to support day-to-day operations to include – delivery schedules, sales and promotional activity and sales organization contact information.
• Collaborate with customers on delivery issues/order discrepancies engaging the Sales team as needed.
• Create and approve emergency orders as necessary to support the needs of our customers and resolve issues.
• Coach drivers on invoice or credit issues to settle deliveries and routes within Movilizer tool.
• Approves skipped or missed stops for drivers.
• Collaborates with Distribution Supervisors/Managers as necessary to resolve distribution issues.
• Leverage office organization tools/systems to manage and resolve issues.
• Manage incoming calls and answer calls in the order in which they are received.
• Ensures drivers are logging into GeoTab to support DOT compliance reporting.

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For this role, you will need:

• High School diploma or equivalent
• Ability to answer multi-phone line system
• Strong attention to detail, organizational skills and time management abilities.
• Proven customer service skills.
• Ability to work in a fast-paced, changing and challenging environment.
• Proficiency in windows-based software and internet navigation.
• Proficiency with SAP is required.

Additional Qualifications that will make you successful in this role:

• Knowledge of distribution operations and driver tools/systems.
• Working CDL A knowledge is a plus
• Accurate data-entry and record keeping skills
• Bilingual speaking is a plus
• Other advanced degree a plus

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.

Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.

Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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