Job description
The Dispatcher is responsible for coordinating and scheduling manpower and equipment for Industrial Cleaning and Construction jobs to meet customer's quality and time requirements according to company policy with special emphasis on working safely getting information from customers and sales personnel. Coordinates with customers, sales and service personnel to ensure timely and reliable service is provided.
Primary Responsibilities and Key Deliverables
Answer calls from customers, salesmen, area managers, and site superintendents
Coordinates and schedules equipment and manpower to meet customer requirements
Prepares work orders and job packets; tracks timesheets from issue to return.
Maintains all required record keeping, including customer/job files and computer database.
Maintains schedule board for confirmed work including branch requirements and personnel and equipment status board.
Maintains documentation and calendar for all future work.
Coordinates with site managers on equipment and manpower availability and daily needs.
Maintains scheduled days off and vacation calendar.
Develops and maintains all relevant files.
Inspects company vehicles and auxiliary equipment prior to departure and upon return
Coordinates with the maintenance department for needed repairs and servicing.
Assigns job tasks to service personnel who are working on shop time.
Maintains and coordinates with the general manager, office manager and site managers, a current employee training list for customer required orientations and other job requirements.
Issues and tracks (when applicable) standard PPE, specialized equipment, stock items and consumables required for service crews.
Coordinates and schedules equipment and manpower to meet customer requirements
Prepares work orders and job packets; tracks timesheets from issue to return.
Maintains all required record keeping, including customer/job files and computer database.
Maintains schedule board for confirmed work including branch requirements and personnel and equipment status board.
Maintains documentation and calendar for all future work.
Coordinates with site managers on equipment and manpower availability and daily needs.
Maintains scheduled days off and vacation calendar.
Develops and maintains all relevant files.
Inspects company vehicles and auxiliary equipment prior to departure and upon return
Coordinates with the maintenance department for needed repairs and servicing.
Assigns job tasks to service personnel who are working on shop time.
Maintains and coordinates with the general manager, office manager and site managers, a current employee training list for customer required orientations and other job requirements.
Issues and tracks (when applicable) standard PPE, specialized equipment, stock items and consumables required for service crews.
Manages and controls the onboarding field release process for all new hires.
Required Skills
Results Orientated
Relates well to all kinds of people inside and outside the organization, builds relationships, uses tact, can diffuse high-tension situations comfortabl
Uses good judgement solve difficult problems, can see hidden problems
Relates well to all kinds of people inside and outside the organization, builds relationships, uses tact, can diffuse high-tension situations comfortabl
Uses good judgement solve difficult problems, can see hidden problems
Minimum Education and Experience
High school degree and some college preferred
Excellent communication skills, verbal and written
Excellent organizational skills
Previous dispatch, logistics, and administrative/accounting experience preferred
Proficient computer skills (Excel, Word, Outlook, Adobe)
Able to work in a team environment with employees from all levels
Able to manage multiple tasks simultaneously
Must be flexible to meet changing deadlines and priorities
Able to handle high stress while being friendly to customers and other employees and management.
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