Job description
Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we’re relentlessly focused on empowering prosperity in all its forms.
From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond – we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we’re only getting started.
With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL – plus a growing presence in San Francisco – we’re entering our next big chapter. We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.
People matter to us, so we think our best work is done when we’re together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual (“remote”) workplace models.
Join us and make your mark on what’s next in fintech.
- Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.
Overall Purpose
Responsible for leading the day to day operations, roadmap and management of assigned production platforms ensuring best practices, quality and service levels are achieved.
Essential Functions
- Provide exceptional leadership to a team of operations engineers and support analysts to develop a highly engaged, high performing team supporting a large, production Big Data environment to deliver against company objectives.
- Work with software engineering to plan work pipeline and align resource availability with forthcoming releases.
- Provide input and non-functional requirements for new projects (technical requirements, constraints and resourcing needs).
- Monitor and adjust service level objectives for all managed applications to ensure external SLAs are met.
- Create a rolling resource forecasts (including skill needs) and manage against actual utilization, including identification of upcoming products and releases.
- Manage 2nd and 3rd level technical and functional support teams for customer facing applications.
- Manage an on-call support rotation and ensure 24/7 coverage.
- Escalation management of Production issues.
- Manage Incident and Problem management processes as they relate to this group.
- Manage UAT and Performance testing functions.
- Maintain & adapt Policies and Procedures as they apply to the function carried out by this team.
- Participate in audits for all applications. Serves as point of contact for risk identification and mitigation.
- Ensures operational requirements are understood and incorporated in any new product design.
- Ensure Disaster Recovery readiness within department and ensure that the compilation of testing results is produced for consumption by senior management, audit, and clients.
- Support the company’s commitment to protect the integrity and confidentiality of systems and data.
Minimum Qualifications
- Education and/or experience typically obtained through completion of a Bachelor’s degree.
- Demonstrated experience in areas of development, service delivery and project management.
- Demonstrated success or ability to retain highly engaged, high performing teams.
- Highly effective problem solving and negotiation skills.
- Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.
- Ability to maintain strategic focus while addressing tactical issues.
- Strong attention to detail and accuracy.
- Ability to prioritize multiple initiatives and deliverables across the team.
- Detailed understanding of company business and technology platform, customer interaction with the systems, and best practices for implementation and support.
- Strong verbal and written communications skills.
- Background and drug screen.
Preferred Qualifications
- Knowledge and/or experience in financial institution operations related to assigned platform capabilities desired.
Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
Physical Requirements
Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.
Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.
Early Warning Services is an equal opportunity employer.
Some of the Ways We Prioritize Your Health and Happiness
Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.- 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
- Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
- 12 weeks of Paid Parental Leave
- Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
And SO much more! We continue to enhance our program, so be sure to
check our Benefits page here
for the latest. Our team can share more during the interview process!
Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.
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