What does a successful Pricing and Business Operations Director do at Fiserv?

The Network Client Management & Pricing Operations team at Fiserv is responsible for delivering critical operational support associated with three leading debit network brands in the U.S. Payments industry:

• Accel and STAR networks which support all debit/prepaid, ATM, and person to person real-time transactions.
• MoneyPass network and the CardFree Cash product which provide surcharge-free cash access at over 70,000 ATMs nationwide.

In this role, you will manage a team, take the complicated and make it easier to understand. You will collaborate across many groups to ensure clients and partners receive the best experience. This is an opportunity to implement process improvements and automation.

What you will do:

You will own the processes around contract and pricing and for the administration of pricing for the networks owned and operated by Fiserv. This includes administration of client contracts and fee schedules and the maintenance of pricing systems.

• Manage a team that performs operational and compliance processes in support of administering client contracts, network fee schedules and pricing systems.
• Collaborate across multiple groups to understand, interpret, and concisely deliver requested updates to network pricing.
• Understand and translate client contracts and fee schedules into content for a range of audiences.
• Provide thought leadership on potential enhancements to network pricing.
• Identify and implement process improvements to drive efficiencies.
• Ensure brand voice and messaging are consistent for the three Fiserv networks.

You will need to have:

• A Bachelor’s degree.
• 11+ years of experience in an applicable field.
• Experience leading and managing a team.
• Experience writing, editing and distribution of information.
• Project management and organizational proficiency with experience managing multiple initiatives simultaneously.
• Problem solving experience with analytical skills/the ability to interpret data.
• Experience defining process/procedures and establishing metrics.
• Proficient with Microsoft Suite.
• Up to 10% travel, as needed.

Would be great to have:

• Payments, Banking, or Financial Services/Technology industry experience.
• Specific knowledge of Fiserv networks.
• Thorough and deadline-driven project management and organizational skills with the ability to manage multiple initiatives simultaneously.
• Ability to look for the next question that needs to be answered.

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