Clinic Director of Operations – ABA Centers of America
Worcester, MA

About ABA Centers of America

ABA Centers of America provides ABA (Applied Behavior Analysis) therapy and diagnostic services to people with autism. We help clients and families in our centers, in homes, and in the community. Our company began with one person trying to get help for two young family members with autism. Now our goal is to bring ABA therapy to as many clients as possible. Our clinics are in multiple locations, and we are expanding rapidly but with careful attention to planning and resources. Client care is at the center of everything we do.

Leadership Opportunity

Are you an experienced business leader with expertise in financial performance? ABA Centers of America is a successful, fast-growing company with the culture of a startup but the resources and experience of an established firm. This is an exciting time to be a part of our company as we grow to become the nation’s leading commercial autism care provider! If you're up to the challenge, we want to hear from you!

The Director of Operations is responsible for ensuring that the daily activities of a clinic run smoothly, including monitoring and correcting processes that allow the clinic and our company to run efficiently.

What You’ll Do

• Provide day-to-day leadership and management that mirrors the company's adopted mission and core values
• Collaborate with leadership on the development, communication, and implementation of effective growth strategies and processes
• Motivate and lead a high-performance operations team
• Act as lead "client-care officer" through direct contact with every client and stakeholder
• Ensure proper training for team members
• Verify adherence to the timely documentation process
• Work with leadership to ensure compliance with accrediting and licensing bodies
• Work alongside management to ensure company finances are in order, including approval of all department expenses and budgets
• Oversee and manage the safety of employees and clients
• Conduct tours of the facility as needed
• Stay in communication with referral sources and families
• Collaborate with leadership on compliance and quality assurance projects
• Maintain weekly, monthly, and quarterly reports
• Work with the clinical team to facilitate crisis intervention
• Ensure adherence to medication policy and procedure
• Work to reduce and minimize missed client services

Education, Work Experience, and Other Requirements

• Bachelor's degree
• Behavioral health experience: 5 years (preferred)
• Proven leadership experience: 2 years (preferred)
  
• Willingness to submit to drug and background screenings
• Availability to work weekends, nights, holidays, and overtime when needed

Expertise Needed

• Knowledge of accounting and finance
• Knowledge of EMR/EHR and proper documentation
• Strong planning skills
• Leadership experience
• Ability to communicate with various departments

Benefits

• 15 days of paid time off
• 100% company-paid medical insurance plan option
• Dental, vision, long-term disability, and life insurance
• Generous 401(k) match

ABA Centers of America Culture

ABA Centers of America is an environment propelled by collaboration through our team-member philosophy: “Empowering Your Ambition.” That means we want to do everything we can to help team members fulfill their professional goals.

Most importantly, ABA Centers of America team members understand that clients come first and are at the center of everything we do.

Recruiter ID: #LI-AM1