City Experiences is seeking a F&B Administrator for our Boston Harbor City Cruises operation in Boston, MA.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The successful Food & Beverage Administrator oversees administration and documentation for the city food & beverage department and provides operational leadership support to ensure consistently high levels of quality service and customer satisfaction while maintaining a high level of profitability and employee retention.

Essential Duties & Responsibilities:

• Administer and facilitate all food and beverage department-related administration and documentation tasks and activities.
• Support in coordinating all pier/parking/dock logistic activities: busses, deliveries, waste removal, and services.
• Coordinate, communicate, and document food and beverage project work.
• Reconcile weekly food and beverage cost and revenue results: labor, general restaurant and kitchen supplies, disposables, food and beverage.
• Reconcile invoices and statements; investigate delivery invoice discrepancies as needed.
• Support the Food & Beverage Director in the preparation of financial forecast reports and explanations, preparation of annual operational budgets and capital projects.
• Update and post weekly schedules as needed.
• Overall responsible for entertainment programs and TV content.
• Support in managing all sweepstakes, incentive and non-incentive contests for managers, supervisors, and staff.
• Communicate monthly financial, guest satisfaction scores, and audit results to city Crew – including continuous improvement initiatives and corrective actions.
• Support restaurant seating charts and capacities and upsell/enhancement offering inventory with the Sales department.
• Support food safety and sanitation programs, training, audits, reporting, and corrective action reports.
• Schedule and report results of all physical inventories of food, beverages, equipment, and suplies.
• Ensure all boats and departments adhere to all operational par levels: food, beverage, equipment, supplies, labor, uniforms, and cash.
• Ensure compliance and coordinate effective pre-cruise briefings, pre-cruise checking of the boat, food tasting, boat close-down procedures, and debriefings.
• Review and follow up on all post-cruise reports, Quality Assurance (QA) programs, and media postings.
• Oversee all Food & Beverage uniform program.
• Support food and beverage technology systems hardware, configuration, projects and reporting point of sales (POS), restaurant seating, purchasing, inventory control, and labor (Time and Attendance)
• Document and facilitate facility and equipment repair and maintenance needs based on walk-through and post-cruise notes.

Operational Support

• Assist Directors of Food & Beverage with the development and implementation of food & beverage projects as directed.
• Provide coverage for Food & Beverage Directors as needed.
• Develop positive working relationships with city department heads, peers, and Corporate HQ.
• Attend applicable meetings as designated or necessary.
• Help support city goals and strategic initiatives through other duties as assigned.
• Volunteer to support and partake in task-force activities that benefit the organization, city, RESPECT, customer service programs, and other company seasonal/temporary activities.
• Additional job duties as assigned.

Requirements & Qualifications:

• High School Diploma or equivalent required.
• Bachelor’s degree or Associates degree in a related field preferred.
• Four (4) to five (5) years of progressive experience in the hospitality and/or food & beverage industry.
• Minimum of one (1) year of food & beverage administration work experience.
• Minimum of two (2) years of food & beverage managerial experience with direct reports.
• Experience within diverse restaurants venues and concepts, i.e. banquets, a la carte, buffet services, both in casual and upscale properties.
• Exceptional knowledge and experience in leading restaurant teams and managing restaurant operation.
• Working knowledge of accounting, P&L review and invoice processing.
• Leadership experience with food safety and sanitation – ‘Serve Safe’ certified or similar.
• Leadership experience with alcohol safety – “TIPS” certified or similar.
• Ability to demonstrate strong editorial acumen.
• Familiar with Continuous Improvement methodologies preferred.
• Familiar with personal and organizational KPI systems and measurements preferred.
• Experienced in developing, implementing and maintaining standard operating policies and procedures.
• Active member of at-least 1 relevant industry organizations preferred.
• Working knowledge of point of sales (POS) systems.
• Must be computer literate and highly proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook).

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.