Job description

Your job title: Director of First Impressions
Where you will work: Punta Gorda / Port Charlotte
Who’s the Boss: Shari Smith

Who are we?
The mission of the Keller Williams Peace River Partners is to provide the premier customer service experience for each agent and customers we work with. The knowledge we’ve gained through years of working in the local market empowers us to provide our agents with the advice they need to make informed business decisions. Whether it’s building a business, building a team, or servicing their buyers and sellers, each member of the KWPRP is an experienced professional who applies their expert skills to each step of the process to help each agent achieve an outstanding result.

Who are we looking for?
The Director of First Impressions is an individual who has excellent communication skills, can multitask and prioritize, and has a friendly and welcoming personality. Experience in a customer-facing role is preferred, but we are willing to train the right candidate. This person relishes the opportunity to build, implement, and manage multiple systems with minimal supervision. The Director of First Impressions is deeply committed to completing tasks the right way with a high degree of quality, attention to detail, and consistent communication. This person has immense focus and can do one thing for a long time without getting distracted. This individual may exhibit some drive and desire to influence; however, the overriding marker of his/her behavior is persistence and stability.

A Director of First Impressions is deeply committed to supporting the Market Center and agents in achieving greater and greater levels of success, and to growing his/her own skills and developing into a supportive leader within the team. As the success of the Market Center grows, this individual will have opportunities to be responsible for hiring, training, and leading additional team members to ensure all administrative tasks of the lead agent’s business continue to be completed to high standards with maximum efficiency.

What will you do?
These are the standards a well-above-average performer will maintain or exceed:

• Communicate effectively with all our agents, agent’s clients / coop agents, and team members in person, via phone, and / or email.
• Manage / Maintain Office procedures to ensure smooth and effective systems and models are being implemented.
• Provide support for the Market Center team members as needed.
• Create and maintain an operations manual that documents all systems and standards associated with the position.
• Coordinate the purchase, installation, and maintenance of all office equipment.
• Be the first point of contact in handling customer inquiries or complaints
• Keep the Market Center team members informed regarding any problems or issues that need to be handled.

Essential duties and responsibilities

• Effective communication in person, via phone, and or email
• Office Maintenance and Management
• Agent / Customer / Vendor relations
• Agent Retention
• Phone / Mail duties

Communications/Interactions

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• KWPRP Team Members – daily
• KW Agents / Co-agents – daily
• Customers / Clients – daily
• Vendors– as appropriate

Management Responsibilities

• As appropriate to team structure

Knowledge/Skills

• Strong written and verbal communication skills
• Exceptional organizational and project management abilities
• Computer Skills – Office Products, G-Suite Products, Hardware and Software experience
• Great ability to focus
• Concerned about doing things the right way
• Calm under pressure
• Learning based
• Service-based attitude
• Proven ability to succeed
• High school graduate

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Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Punta Gorda, FL: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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