Role Overview:

Trellix is looking for a Director of Customer Marketing to join our dynamic team!

The Director of Customer Marketing will have mastered translating customer insights and feedback into action. In this role, you will be responsible for strategic customer advocacy marketing, retention, and cross-sell programs to drive adoption, loyalty, advocacy, and growth.

Responsibilities:

• Measure the ROI and impact of customer marketing activities globally on customer retention and growth outcomes.

• Partner with Account Managers and Strategic Account teams around to define new marketing programs and initiatives that drive expansion and loyalty within our customer base.

• Execute marketing-based programs to achieve retention growth targets

• Develop a flexible global execution framework and playbook for different customer segments.

• Drive the roadmap, strategy, and execution of customer advocacy marketing programs that support communication, engagement, and adoption of new and existing product capabilities and feature launches

About You:

• Demonstrated a high bar for performance for yourself and others on your team

• Excellent communication skills, outstanding attention to detail, and the ability to execute on strategic programs that meet customer needs

• Can balance the analytical and creative worlds to achieve world class marketing

• Biased toward action, a great collaborator, and a master at making the complex simple

• Experience in understanding how to prioritize and drive projects to completion and success, working with tight deadlines in a fast-paced environment

• Track record of partnership with cross-functional teams, including work with account/customer management teams.

Base Pay Range: $175K – 230K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.