Learn more about working at Embold here: http://bit.ly/clackamas-youtube

Expand your career and join the Embold Credit Union Team!

We are boldly growing to new heights while deepening our community roots.

Since 1957, we have served Clackamas County with the mission of helping our members meet their financial goals. In 2021, an expansion allowed the credit union to begin serving anyone who lives, works, worships or attends school in Clackamas, Marion, Multnomah, Polk, Washington, and Yamhill counties.

From these roots, Embold Credit Union was born. Our name change helps demonstrate our commitment to our entire service area, but the important things remain the same — our commitment to serving our members and our communities.

What makes Embold different from a bank? Our structure, values, and impact. We put people before profits. We’re committed to bringing innovative financial services to our membership, including ITIN lending services, Payday Alternative Loans, and financial planning specific to families of special needs children. And we’re dedicated to making an impact in our communities through volunteerism, investment, and fundraising.

THIS JOB IS ELIGIBLE FOR A $1000 NEW HIRE BONUS**

Starting Pay Range $70,500 to $83,500 annual based on experience

Those who are fluent in Spanish are eligible for a language differential pay.

At Embold Credit Union, each employee has the opportunity to improve lives by offering world-class service.

Our Digital Services Department Manager directs the activities and operations of the Digital Services Department ensuring all personnel are providing prompt, professional, knowledgeable, and courteous internal and external member service. They are accountable for leading the team to maximize member satisfaction, deepen existing relationships, and minimize member attrition and operational losses. The Digital Services Department Manager is responsible for successful implementation of promotional campaigns and effective implementation of strategic initiatives at the department level.

Here is a snapshot of what our Digital Service Department Manager’s day-to-day looks like:

• Drives department performance through direction, leadership, and execution of superior service behaviors and sales practices.
• Maintains a high level of quality service for members and ensures that employees are utilizing opportunities to educate members on products and services.
• Coordinates and reviews the work of assigned staff. Creates an encouraging work environment by coaching and mentoring employees to achieve their service and sales objectives, performance expectations, and individual or team goals.
• Regularly assesses employee skill levels, through observation and report tracking, to identify any factors interfering with achieving performance goals and provide feedback/support/coaching that builds on the employee strengths while providing opportunity for learning and growth.
• Objectively and consistently documents employee performance (coaching, notes, appraisals) in the performance management system
• Assists in developing, administering, maintaining, and communicating general risk mitigation protocol or requirements, and works with team to make necessary changes to department processes as needed.
• Execute the continuous improvement of processes and quality of service to obtain Credit Union goals.
• Execute internal initiatives and implement change within the department. Participate on enterprise projects; representing the voice of the member, voice of staff, and assist in the successful execution and roll out of enterprise initiatives.