Job description

In 1919 Van de Velde started as a passionate family business. Now we have grown into a stable, internationally leading fashion company in luxury lingerie with more than 100 years of experience.

Through our brands Marie Jo, PrimaDonna and Andrés Sarda and our owned and operated direct-to-consumer channel Rigby & Peller we strive to fulfill our mission: ‘Shaping the bodies and minds of women’

Rigby & Peller’s expertly trained Stylists have mastered the art of matching the ideal lingerie to your unique body and style. The renowned Lingerie Styling service has been touted as “life changing,” as many women leave one of our boutiques feeling both comfortable and beautiful, something they never dreamed to be possible.

To match our high-end, international lingerie business we are looking for a Digital Service Agent to support our US clients with online returns and inquiries.

Are you in search of an opportunity to feel empowered in your role? Would you enjoy knowing that you helped a woman’s confidence soar? Then you have come to the right place, and we are excited to meet you!

Your responsibilities:

• Primary: Fully process online customer returns in line with company guidelines, including receiving, processing returned product in the systems, packing product returns to the warehouse, and documenting return issues requiring follow-up.
• Collaborate with our Customer Service Agent to respond to customer inquiries until resolution with the goal of customer retention. Activities may include entry of sales and returns, follow-up on delivery dates and shipments, and answering customer questions.
• Serve as back-up to Customer Service Agent in the fulfillment of online gift card purchases.
• Support the growth of the boutiques and client satisfaction by acting as a positive, confident and energetic force with both coworkers and customers.
• Show a willingness to learn and respond to coaching feedback on how to improve performance continuously.
• Work closely with all team members to ensure a premium experience for our customers from start to finish.

Skills and competences:

• Enthusiastic and positive individual with a commitment to high standards
• Proven ability to work well independently, stay organized, and complete tasks thoroughly and accurately with minimal supervision.
• Proactive and transparent communicator
• Detail oriented with strong follow-up skills
• MS Office suite proficiency and ability to learn new programs quickly. The role uses multiple software systems, so comfort with computers and using technology is required.
• A client-oriented mindset
• Discrete and professional at all times
• Solves problems by bringing new ideas and always looking to make improvements
• Fluent in English

Training will be provided for all aspects of the role. If you meet these qualifications, please respond to this post with your résumé in a .doc, .pdf or .docx file.

For more uplifting information, visit our websites at www.rigbyandpeller.com, www.mariejo.com, www.primadonna.comand www.andressarda.com

• Location: NY city office near 90th and Madison
• Principals only. Recruiters, please don't contact this job poster.
• Please do not contact job poster about other services, products or commercial interests.

Job Type: Part-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Experience level:

• 1 year

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• New York, NY 10128: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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