Job description

Responsibilities :-

• Adhering to SLAs
• ITIL Processes awareness and adhering to
• Reporting to the Track Lead / Team Lead
• Helping team members in case of Issues/Technical Problems
• Handling tickets / requests
• Troubleshooting technical issues
• Ensuring that the processes are adhered to
• Understanding of Multi-geo support environment
• Support day-to-day aspects of the level 2 calls of Active directory & HyperV/VMware during business hours
• Meet the SLA and QOS level
• Escalation of all pending and failed calls
• Improves and maintains customer and employee satisfaction
• Provide L2 level support on AD, DNS, HyperV/VMware, Monitoring and Reporting
• Implementing Backup/Restoration Strategy for 24x7 operation support
• Applying patches/upgrades to maintain security level
• Assist in implementation of Data Centre consolidation
• Perform H/W & performance monitoring and implement recommendations
• Day-to-Day reporting tasks
• Antivirus solutions
• Ticketing system (Service Now)

Technical Requirements

Required Skills / Qualifications:

Active Directory and ADFS Administration L2 level
Good amount of experience in multi forest /domain architecture
Good amount of experience in Managing AD secutiry groups, Group Policies, and delegation model
Good experience in analysis, installation, implementation and Managing Windows 2008 and newer versions Of Active Directory
Good experience in managing ADFS 2008 and higher version
Strong experience using Active Directory, DHCP, DNS, IIS 5.0/6.0,FTP, Group Policy.
Good practices on Configuration and Change Management, Incident and Problem Management. SLA metrics and Escalations for Manage Now R1 Ticketing tool.Escalations
Sound Knowledge of DCHP setup and troubleshooting, Active Directory/Domain Controller Configuration.
Partial knowledge on Powershell Scripting, i.e. how to amend some changes in existing PS and automate the same

Job Type: Full-time

Pay: $30,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Required)

Experience:

• Desktop support: 2 years (Required)

Work Location: In person

Speak with the employer
+91 8056641559

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