Job description

Job Title: Desktop Support Technician
Duration: 12+ Months
Location: Dallas, TX(Local Hiring)

VISA:: USC OR GC

The Desktop Support Technician will be responsible for all users support services, including break-fix, desk-side support, new system installation, move/add/change and asset tracking activities. This position will provide in-depth technical hardware and software support for all desktop, laptop and mobile device platforms.

PRIMARY RESPONSIBILITIES:

Technical Support for End User PC's, workstations, hardware, software, peripherals and equipment.
Deploy new PC's for End Users, including hardware, software, and imaging.
Support software and hardware refresh/upgrade/configuration efforts Windows 10, Microsoft Office, Proprietary applications, etc.
Plan, prioritize, organize and complete work to meet established SLA's and objectives.
Perform Installs, Moves, Add and Changes (IMACs) of hardware and software.
Complete all required documentation involved in deployments to ensure accurate billing with respect to internal chargeback model.
Provide technical support and expertise to install, maintain and ensure effective performance of hardware and software.
Analyze technical problems and recommends and applies required solutions.
Educate end users when installing new equipment or software
Performs tasks to improve the efficiency, reliability, availability, and stability of the computing environment.
Maintains documentation to ensure efficient and accurate department operations.
Support AV systems and equipment for Onsite and Remote locations as needed
Support VIP/Executive level user base on daily basis
Assist in remotely supporting users at all company and potential WFH locations
Other duties as assigned.

EDUCATION AND QUALIFICATIONS:

Desktop Support in an Enterprise environment: 2-3 years
Comptia A+ Certification: (Required)
Microsoft Technical Associate Certification (Preferred)
Dell EMC Support Certification (Preferred)
Experience in LANs, WANs, Personal Computers and software delivery applications.
Knowledge of computer security products including McAfee drive encryption.
Excellent interpersonal skills in a customer-facing environment, experience working with executive level preferred
High level of technical proficiency with IT equipment is a must.
Working knowledge in major desktop operating systems (Windows 7, 8.x, 10, OS X, iOS).
Excellent Desktop support troubleshooting skills needed.
Must have the ability to multitask with strong organization and time management skills.

Thanks and Regards,

Sid Steel

Staffing Specialist
O: 214-575-8880 Ext. 2013

Email: sid.steel@avaconsulting.com

Job Type: Contract

Pay: $25.00 - $27.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Dallas, TX 75234: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

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