Job description

Position: IT Desktop Analyst

Location: 2000 Corporate Dr, Canonsburg, PA 15317

Duration: 12 Months Contract Initially

JOB DESCRIPTION:

• Looking for candidates with superior customer focus, high energy, and collaborative mindset. Essentially, great technical experience and a organization culture fit.
• The Desktop Analyst will provide day-to-day support for the build and run operations of the end-user computing and technology environment at organization.

ESSENTIAL JOB FUNCTIONS

• Provide exceptional customer focus and operational support for defined desktop services
• Perform technical support functions for the resolution of desktop problems, incidents, issues and emergencies
• Respond to assigned tasks in accordance with predefined guidelines while meeting targets for SLA
• Troubleshoot and escalate as necessary any hardware failures to the manufacturer for onsite/depot service dispatch
• Maintain accurate and concise service asset and configuration management for desktop infrastructure
• Support third party vendors in the installation, configuration, delivery, maintenance and monitoring of components and services, in accordance with defined roadmaps, strategies, policies, and standards
• Assist in the delivery of infrastructure development and build activities, including release and deployment management for new services (for example operating system upgrades, new desktop builds, etc.)
• Document desktop problems and resolutions and provide to knowledge base administrator.

QUALIFICATION

• Three (3) to seven (7) years of experience maintaining and supporting IT/desktop/computer systems across an enterprise.
• Mobile Device Management solutions
• working as an O365 administrator

Job Type: Full-time

Pay: $30.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Desktop Analyst: 3 years (Required)
• Mobile Device Management solutions: 2 years (Required)
• O365 administrator: 2 years (Required)

Work Location: In person

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