Job Description

Title: Deputy Director of Homeless Services for Supportive Housing

Reports to: Director of Homeless Services

Employment Status: Full-time

Shift schedule:

FSLA Status: Exempt

Pay rate: $80,000-$90,000

POSITION SUMMARY

The Deputy Director of Homeless Services for Supportive Housing (DDSH), along with the Deputy Director of Homeless Services for Emergency Shelter (DDES) will help the Director lead and support a department of 120 employees and 12 direct service programs. The responsibility of the DDSH will be focused on supervising and supporting the seven permanent supportive housing programs and rapid re-housing program. The DDSH will also help to cover when a Supportive Housing Program Director is on leave or if one of the positions becomes vacant. While the DDHS has responsibility over supportive housing program, the entire Homeless Services Department is highly collaborative, resulting in significant synergy that occurs between program types. As a result, it will be necessary for both Deputy Directors to work collaboratively as they support the entire Homeless Services Department. This includes at times sharing responsibility for leadership over all programs.

The DDSH will have a strong understanding of clinical, direct service programs in a non-profit organization, and will have experience in program management and administration, as well as staff recruitment, training, and supervision. The DDES shares offices with the Director at the IW Women's Center in Rockville and IW at Progress Place in Silver Spring and spends time visiting all the other Homeless Services sites. Some of the work can also be done remotely.

Responsibilities:

• 
  Supervise the four Program Directors of the following programs: the IW Community Supportive Housing (Interfaith Homes and the Housing Initiative Program), Priscilla's, Becky's House, Lon's House, IW Residences and Rapid Re-Housing.
• Ensure alignment of Supportive Housing programs and staff with best practices, program procedures, organization policies, and contract requirements of Montgomery County Department of Health and Human Services and U.S. Housing and Urban Development (HUD).
• Meet with the Director of Homeless Services on a biweekly basis, keeping the Director up to date on all matters related to the IW Supportive Housing programs and communicating high priority and time sensitive concerns.
• Facilitate the monthly IW Supportive Housing Director Meeting.
• With the Director, facilitate bimonthly Program Director meetings, bimonthly Program Support Manager meetings, quarterly Housing Service Coordinator meetings and quarterly Volunteer Coordinator meetings.
• Attend Interfaith Works Senior Leadership and Leadership meetings.
• Attend the monthly meetings with SEPH and other partners, including the CES Meeting and HIP Supervisors Meeting.
• Represent Interfaith Works in the Montgomery of County Interagency Commission on Homelessness (ICH) and Continuum of Care (CoC) in relevant committees and work groups. Attend ICH or CoC meetings in place of the Director when necessary.
• Together with the Director, represent Interfaith Works Homeless Services in the community, and provide education and advocacy on issues related to supportive housing and homelessness.
• Work with the Homeless Services Operations Manager and Training Coordinator to plan trainings for the Supportive Housing staff to stay up-to-date on best practices, including Trauma-Informed Care, Harm Reduction, Motivational Interviewing and Housing First.
• Attend conferences and trainings relevant to Supportive Housing.
• Work with the IW HR Manager and Homeless Services Operations Manager to develop and clarify policies affecting Supportive Housing personnel.
• Address any significant employee performance issues among the Supportive Housing programs with the Program Directors.
• Work with the Supportive Housing Program Directors to prepare program budgets as well as County contract budgets.
• Monitor monthly Supportive Housing invoices to the County, which are reviewed by the respective Program Directors.
• Review and approve biweekly payroll and leave requests of Supportive Housing Program Directors.
• Review and approve major Supportive Housing program expenditures.
• Serve as an HMIS Administrator and monitor data quality of Supportive Housing programs with the assistance of the Homeless Services Operations/Data Manager.
• When the Director is on leave or otherwise unavailable, work with the Homeless Services Leadership Team in providing any coverage needed.
• Provide coverage when Supportive Housing Program Directors are on leave or when there is a vacant Program Director position.
• When needed, recruit and train new Supportive Housing Program Directors.
• In coordination with the Director, help to prepare and review grant applications and RFP proposals issued by HUD or Montgomery County.
• Perform all other duties as needed.

Qualifications:

• 
  A Master's Degree in a Human Services field with five or more years of experience in providing direct services to the homeless population, and individuals struggling with mental health and substance use disorders.
• Two or more years of experience in program management, including recruiting, developing, and supervising staff in a clinical setting.
• Administrative experience, including experience in applying for and maintaining funding.
• A commitment to upholding the dignity of anyone experiencing poverty; and dedication to providing services with compassion and respect to those in need.
• High degree of emotional intelligence and humility to work collaboratively with IW and Homeless Services leadership, staff and partners.
• Capacity to utilize both collaborative, participatory, and directive management approaches when needed.
• Excellent written and spoken communications skills.
• Excellent organizational skills and attention to detail.
• Ability to work with efficiency, flexibility, and good humor.
• Proficiency with Excel, Word, and Outlook.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

TO APPLY

Interested candidates must submit a resume with their application to be considered. Applicants must apply through this link. Please send any questions about the application process to info@iworksmc.org.

Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug free workplace and comply with ADA regulations, as applicable.