Introduction

Do you have the career opportunities as a(an) Department Secretary you want with your current employer? We have an exciting opportunity for you to join HCA Florida University Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

HCA Florida University Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Department Secretary where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Department Secretary
Case Management Department
Full Time, Day Shift, 1.0 FTE
HCA Florida University Hospital
Davie, FL

JOB DESCRIPTION
The Case Management Dept. Secretary is responsible for providing support and assistance to the Director of Case Management, Manager of Case Management and the Case Management Department staff and is primarily responsible to coordinate the front office functions. Provides administrative support, data processing and integration of financial, medical staff and records data as a case management function. Responsibilities include handling incoming and outgoing department calls; coordinating schedules for meetings and events; taking minutes in staff meetings, assisting in special projects; ordering and maintaining office supplies; and interfacing with internal and external vendors. Responsible for timely processing of all departmental invoices. This position ensures the effective functioning and coordination of the main Case M Management office which serves as the entry point of patients, families, physicians and other customers and community representatives. This role includes ensuring that information is consistent and accurate in various computer programs, coordinating the information with various personnel and supporting the functions of Case Management to support the Case Management staff to support various hospital functions.

RESPONSIBILITIES

• 
  Consistently assists the director and manager with administrative support and/or clerical duties and consistently assists in Case Management special activities and ensures efficient functioning of departmental front office activities.
• Consistently proficient in accessing and utilizing CM programs, Word, Excel, PowerPoint, and serves as a source of assistance to department staff. Consistently demonstrates excellent business office management skills and abilities.
• Consistently records and transcribes minutes for the Case Management departmental staff meetings in a timely manner. Consistently maintains departmental files and adheres to file maintenance and records retention schedules.
• Consistently assists others in resolving issues presented by callers and/or visitors and effectively refers to the appropriate staff for follow up. Acts as a role model by demonstrating effective communication. Problem solves and screens phone calls, requests and staffing concerns.
• Organizes and prioritizes needs and activities based upon the hospital ‘strategy and develops an implements a daily work plan. Manages time autonomously, follows through on assignments and meets deadlines. Is aware of the needs of the department and assists as needed to meet deadlines or improve work flow.
• Consistently arranges for the accurate and timely payment of departmental invoices and other disbursements. Maintains control of the budget supplies and orders appropriately being mindful of the departmental budget limits.
• Demonstrates the ability to manage information including changes and/or instructions in a clear and timely fashion to appropriate CM staff or other hospital departments. Consistently communicates effectively verbally and/or in writing at all levels of the organization as required by job duties.
• Coordinate and maintain the community log of agencies for licensure, contact information. Works closely with staff to keep updated managed care company contacts and community resource referral list.
• Reinforces the vendor screening policy with outside agencies. Communicates accurate information regarding the organizational policy on solicitation and access to patient information.
• As applicable inputs data for the approval process for Medicaid mother and baby admissions to the hospital for reimbursement. Obtains verification of the authorization in Medicaid system and documents the authorization in the required computer data entry fields.
• Assists the Director and Supervisor with maintaining accurate productivity information in PLUS on a daily basis. Assists Director to establish new staff department files and maintaining staff files.
• Proficient in managing Information Technology needs for the department: Problem solving equipment issues, staff access issues, sign on process.
• Is able to run daily reports necessary for department needs from all systems.
• Coordinate and trending the Medicare BFCC-QIO appeal process by tracking the number of appeals, helping in sending the appeal information to Medicare BFCC-QIO., notifies the Nurse Case Manager or Social Worker of the appeal request.
• Disseminate information requests from PAD, PAS, while protecting information in a confidential manner. Communicates denial or carve information to the PAD.
• Coordinates with the Physician Advisor (or assigned UR Committee physicians) the required physician notification of regulatory billing (e.g. Part B) and Code 44 process. Maintains accurate files and facilitates the notification to the physician. Additionally, assists the Physician Advisor as needed for letter writing, reports and other required needs.
• Performs other duties as assigned.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

QUALIFICATIONS

• High School Diploma or equivalent preferred
• Associates / Technical Preferred
• 3-5 years Health Care Setting preferred
• Previous secretarial experience required

KNOWLEDGE/ SKILLS

• Computer proficient (Word, Excel, Power Point and other systems).
• Excellent communication skills (verbal / written).
• Ability to organize and execute multiple tasks with deadlines in an accurate and timely manner,
• Able to work in a high paced environment,
• Demonstrated ability in office management skills. ACE Questions

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

HCA Florida University Hospital is a 165 bed hospital. We serve Davie and the surrounding communities in Broward County, FL. We opened in 2021, have 600 colleagues and over 750 physicians. We have a full range of healthcare services. We use technology to deliver great patient experiences. We have a 24/7 emergency department, maternity and orthopedics. We have oncology, neurosciences and diagnostic services. We offer robotic and minimally invasive surgical services. We offer all private patient rooms. We are located next to Nova Southeastern University.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Department Secretary opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.