Job description

Job description

Key Responsibilities

Punctuality, attendance at and performance of the key responsibilities in person at the office on a full-time basis (or as otherwise directed by your supervisor). Ensure office is scheduled to goal with confirmed patients achieving established patient show rate. Call patients to remind them of upcoming appointments. Notify Team Leader if schedules are not filled when making oneweek reminder calls. Complete all insurance verifications 48 hours out with eligibility including obtaining insurance breakdowns and frequencies and limitations being provided for the clinical teams to support treatment including SDC. Keep patient appointments on schedule by promptly greeting patients as the come in, notifying the clinical staff of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Deliver quality service and compassionate care to patients and their families. Greet patients and their families when they enter, verify patient information, and keep them informed of any wait time. Enter and present treatment plans to patients based on the Doctor’s diagnosis. Record, schedule, and track any referrals given to the patients. Ensure patients leaving the office are informed about their upcoming appointment and information they may need to bring to their next appointment. Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person when possible. Support office collections through daily process of patient collections at time of service, submission of claims through Dental Exchange and posting of payments. Support, as needed, accounts receivable collections with resubmission of claims through Dental Exchange, Secondary Insurance claims and follow up calls to insurance companies inquiring on claims submitted but still awaiting payment. Answer incoming patient calls and voicemails and assist with needs or direct to another team member for assistance. Ensure all patient charts are accurate and account information is set up to include patient demographic and insurance (with correct fee schedules) before the patient's appointment to provide the opportunity for same day care to patients. Maintain secure and confidential patient records in accordance with HIPPA privacy regulations. Complete End of Day reconciliations with all end of day reporting, balancing, credit card terminal settlement and banking prepared. Ensure reception area opening/closing checklists are completed and reception area cleanliness is maintained throughout the day. Comfort patients by anticipating their anxieties, answer questions, help patients in distress by responding to emergencies. Ensure parents who are waiting are kept informed of the progress of their appointment or child. Monitor patient satisfaction and track referrals.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Healthcare setting:

• Dental office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Luray, VA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired hourly rate?

Education:

• High school or equivalent (Required)

Experience:

• Dental receptionist: 1 year (Preferred)
• Office work: 1 year (Preferred)

Work Location: In person

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