Career area

Deposits Operations

Country

United States

Work Location(s)

1000 N. West Street, Wilmington, DE, 1100 Virginia Drive, Fort Washington, PA, 12850 W. Gran Bay Pkwy, Jacksonville, FL, 2911 Lake Vista Drive, Lewisville, TX, 601 S. Tryon Street, Charlotte, NC

State

North Carolina

City

Charlotte

Remote?

No

Ref #

15254

Posted Date

Friday, April 28, 2023

Working time

Full time

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Debit Card Strategy Manager position is a unique position designed for a candidate who is looking to utilize their high level of analytics skills, translate it into workable data, and present their findings to leaders. This high-level role will require daily oversight of customer debit cards from creation to transaction to some investigations, managing vendors such as Mastercard, and working in tandem with most if not, all of Ally departments. This role is challenging but never boring! If you are looking for that jack of all trades role, apply now!

• Perform a series of investigations utilizing various tools and reports to identify and manage the Debit Card activities on new/existing Ally Bank Deposit accounts.
• Develop and learn a detailed knowledge of Products and Processes for Banking and Payments Platform.
• Prepare as required daily and monthly reports for BAU procedures including and maintaining updates and compliance to procedures including by not limited to research/investigate incidents and interact with other departments of Ally Bank, including Risk, Compliance, Legal, Finance and Product Team.
• Interact as required with Ally Bank Departments and processing vendors on a regular basis.
• Support as required internal departments who are interacting with local, state, and federal authorities
• Work with internal Fraud Prevention team members to determine where technology or data gaps exist and work to prioritize those items on tech team backlogs to implement those changes
• Work with Debit Product Strategy to ensure a fraud lens and discussion is added to any product changes or marketing promotions
• Perform as required in the role enterprise-wide compliance, established standards, regulatory investigations, and procedures for the bank set by FSI as well as Compliance and Legal departments
• Provide investigation skills to review new accounts, negative balance accounts, ACH reports, Call Center Debit Card
• Provide oversight of Debit Card Dispute process to ensure proper fraud case escalation and full realization of chargeback opportunities
• Recommend process/procedural changes needed to avoid risk to the bank and improve the customer experience and participate in the development of business cases supporting recommended policy changes to internal practices.
• Ensure detailed incident information is thoroughly captured in all case notes for further engagement by Bank Investigators, law enforcement agents and attorneys

• 5+ years' experience in Financial Services required
• Experience in Debit or Credit Card Operations or Product Services required
• Experience in Portfolio Analytics preferred
• Expert working knowledge of Excel, Access Database, Falcon, Fraud Rules Manager (FRM), Adaptive Auth highly preferred
• Experience working across all levels of employees
• Working knowledge of Third Party Management, Project Management Databases, and Cost Management preferred
• Above average communication skills
• Working knowledge of Debit and Credit Card analytics preferred
• Bachelor's degree in Finance, Accounting, Economics, Business Administration, Statistics, or Data Analytics preferred

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

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