Citi’s Consumer Business operates globally and offers Retail Banking, Wealth Management and Lending (Credit cards, etc.) products and services.

To deliver on Citi’s mission, “provide financial services that enable growth and economic progress”, we must operate as a truly client-centric organization, driving a high tech, high touch experience for the full Citi relationship across products, segments, and geography.

Citi established its Citi Data Governance Policy (CDGP) to govern and manage data in compliance with regulatory expectations. It sets forth the minimum requirements for the implementation of a consistent and controlled approach to create and use data as a critical corporate asset. The Policy also establishes a Governance Model for Data Management, Governance and Quality across Citi.

All Citi employees, contractors, and personnel with responsibility for the ownership, production, and consumption of data must manage data in accordance with the CDGP.

This position is with Citi’s Personal Banking & Wealth Management Chief Data Office.

Your goal as a Data Steward is to improve data trustworthiness and data usage across the business.

As a Global Data Steward in Personal Banking Wealth Management’s (PBWM) Chief Data Office (CDO), your role is to align with Data Domains and support Data Owners across Data Stewardship activities, ensure consistent execution of these activities along with the Data Operating Model (DOM) globally and maximize the use and value of data for the business.

Main responsibilities

• Subject Matter Expert on CDGP, Metadata / Data Quality Standards & Processes, Citi’s Data Concerns & Remediation Management (DCRM), Metrics & Reporting, Data Tools & Capabilities as well as being knowledgeable on other data-related Citi Policies and Standards.
• Manage discovery and execution of Data Stewardship initiatives related to our standard data framework (Data Operating Model). Activities include, but not limited to:
  • Participate in discovery activities to understand Data Consumer related data requirements (e.g., business scope, risk related metrics, data issues, data requirements, and Data Quality rules.) and execute on them.
  • Ensure the establishment and maintenance of all Metadata (e.g., Data Cataloging, Data Lineage), Data Sources / Ownership, and Data Modeling in an approved tool.
    • Support efforts to drive implementation and adoption of tools necessary to build and run effective Data Management / Quality processes and capabilities.
  • Perform and interpret Data Profiling analysis to understand and establish required controls for the data.
  • Oversee the Data Quality Issue/Defect management process for Mortgage line of business and maintain repository of issues for monitoring and tracking Data Quality issues.
    • Experience working through Data Quality Issues, Root Cause Analysis and Remediation.
  • Support Data Certification and Authoritative Data Source (ADS) certification.
  • Define and ensure the implementation of Data Quality controls.
  • Support efforts to create or enhance Data Governance related procedures, user guides, business process maps, training materials, and Change Management documentation.
  • Appropriately assess risk when business decisions are made.

Leadership

• Be a thought leader for Data Governance and share best practices.
• Be a trusted advisor and partner to the supporting functions and stakeholders.
• Present status updates, issues / challenges / risks and solutions to senior management, stakeholders, and partners in a succinct manner to drive decision-making and actions.
• Lead meetings to solve issues / challenges / risks by factoring input from partners and diverse points of view.
• Promote ‘data as an asset’ and drive culture change to make the organization ‘data savvy’ via lunch-n-learn sessions and equivalent forums in partnership with other Data Providers and stakeholders.

Education & Qualifications

• Bachelor’s degree in Business, Finance, Engineering or Information Systems, or an equivalent combination of education and experience. A Master’s degree is preferred, but not required.
• At least 6-10 years of combined experience in Banking and Financial services industry and Data Governance / Data Management.
• Experience includes leading Data Management and Data Quality initiatives, aligning business processes with Data, implementing technology solutions, developing, or supporting standards / policies and data-related issue management and remediation efforts.
• Ability to liaise with Data Consumers, Data Providers on both the Business and Technical level.
• Strong presentation skills and verbal communication skills to support decision-making and actions.
• Strong business analytical and organizational skills.
• Problem-solving and critical thinking skills to recognize and comprehend complex Data Governance issues, policies, regulatory requirements, and industry information affecting the business environment.
• Working knowledge of Data Management Association (DAMA) principles and Regulatory Reporting are pluses.
• Hands on Data query experience is preferable.

Other Skills / Experience

• Experience in Consumer Bank, Wealth Management and / or Operation related domains.
• Ability to adapt and work in a constantly changing environment.
• Experience with Data Management processes and tools and applications, including process mapping and lineage toolsets (e.g., Collibra).
• Working knowledge of structured/unstructured databases, Data Modeling, Data Management, SQL, Agile methodology and Data Governance tools.
• Understanding of how to read business and technical writing is helpful.
• Willingness to pitch-in with other team members. Entrepreneurial spirit to identify problems or challenges and solve them.
• Expense Management.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Decision Management

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Job Family:

Data/Information Management

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Time Type:

Full time

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Primary Location:

Wilmington Delaware United States

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Primary Location Salary Range:

$121,560.00 - $182,340.00

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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