The Customer Support Specialist, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best candidates are genuinely excited to help customers.

Duties/Responsibilities:

• Act as the main point of contact in all matters relating to client concerns and needs
• Schedule and route inbound trucks for customer pick up and all upstream activity related to recycling
• Build and strengthen client relationships to achieve long-term partnerships - patient, empathetic and passionate in communications
• Develop a thorough understanding of our industry, products and service offerings to better upsell and cross-sell to clients
• Identify opportunities to grow business with existing clients
• Handle customer complaints, provide appropriate solutions and alternatives
• Take inquiries and requests from customers and address their needs; ability to escalate serious complaints or issues as needed
• Stay on top of accounts, making sure they’re receiving services that are meeting their needs
• Prospect for new business opportunities; facilitate email blast and monthly communication
• Settle customer work orders in preparation for invoicing
• Keep up to date information on customers to ensure we are reaching out to the correct contact
• Work closely with the reporting needs of customers in terms of organization, comprehension, and industry standards
• Visit customers onsite when the need arises to continue building relationships and opportunity for more business
• Work with the marketing team to ensure we are effectively communicating and reaching all of our customers with helpful and pertinent information

Knowledge, Skills and Abilities:

• Strategic thinker, resourceful, problem solver and strong attention to detail
• Strong sommunication skills - written, verbal and presentation
• Good attention to detail and organizational skills
• Familiarity with CRM systems and best practices
• Customer orientation and ability to adapt/respond to different types of personalities
• Positive attitude and has the ability to build relationships with clients
• Ability to multitask, prioritize, and manage time effectively

Education and Experience:

• Internship or minimum 2 years professional experience in a sales or customer service role
• Bachelor's degree in business, communication or related field

About Our Company:

SIGMA Group is a successful, growing company of just 150 employee-owners based in Evansville, Indiana. SIGMA primarily serves the food, beverage and other consumer goods industries, with a focus of buying and selling used production equipment to manufacturers around the globe. Our SIGMA Surplus division is one of the fastest growing companies in the U.S.

What We Offer:

As an ESOP (Employee Stock Ownership Plan) company, our culture revolves around innovation, creative solutions and the tenacity to see them through. Our casual offices are filled with passionate people who work hard and play hard. We welcome new ideas and offer opportunities for advancement within all teams!

• Competitive compensation
• Medical, dental, vision and life insurance
• Flexible paid time off and paid holidays
• Team-building activities
• 401(k)
• ESOP participation

How To Apply:

If you’re looking to make a significant difference and are ready to join the Sigma Equipment team, please visit our website, careers.sigmaequipment.com to submit your application.

Sigma Equipment is an Equal Opportunity employer and is dedicated to diversity and inclusion in the workplace.