Job description

We are seeking a motivated English/Spanish Customer Success Specialist/Account Specialist to join our growing team.

Responsibilities:

As a Customer Success Specialist/Account Specialist, you will be responsible for:

• Handling customer service inquiries related to our technical and non-technical products via phone calls, email, and chat, ensuring a high level of customer satisfaction and resolving issues promptly.
• Providing exceptional account management to our clients, including proactive outreach and follow-ups, offering solutions, negotiating pricing, and maintaining long-lasting relationships.
• Leveraging your background in technical products (training provided), specifically point of sales and payments-related hardware and software, to assist customers and provide expert guidance.
• Participating in training sessions to expand your knowledge and stay up-to-date with our products and services, ensuring you can provide the best support possible to our customers.
• Collaborating with internal teams, such as sales, product development, and engineering, to address customer issues and improve overall customer experience.
• Assist other teams with any customer facing related tasks

Requirements:

• 1 year of experience in a customer success, account management, or technical support role.
• Background in technical products, preferably POS and payment-related hardware and software.
• Excellent communication skills, both written and verbal, with fluency in English.
• Strong problem-solving skills and the ability to handle a variety of customer inquiries and scenarios.
• Proven track record of building and maintaining strong customer relationships.
• Comfortable working in a fast-paced environment and adapting to changing priorities.
• Team player with a positive attitude and a strong commitment to customer satisfaction.
• Ability to speak English and Spanish

What We Offer:

• Competitive salary and benefits package, including health insurance and paid time off.
• Comprehensive training to ensure your success in your role.
• Opportunities for professional growth and career advancement.
• Collaborative and supportive work environment with a team of dedicated professionals.

Job Types: Full-time

Job Types: Full-time, Part-time

Pay: $48,000.00 - $60,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Work from home

Experience level:

• 1 year
• 2 years
• 3 years
• Under 1 year

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Performance bonus

Travel requirement:

• Up to 25% travel

Ability to commute/relocate:

• Hicksville, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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