Customer Service Supervisor/ Trainer

Location: Valley Stream, NY

Schedule: Monday- Friday Full Time 8AM-4PM

Qualifications

• Minimum of one (1) year training experience in a in a call center, customer service environment
• Must possess excellent written and verbal communication skills
• Strong MS Office applications skills as well an aptitude to learn new applications quickly
• Ability to coach and train new staff in all areas as needed and provide a source of knowledge for staff inquiries
• Ability to work effectively both independently and in a team environment
• Ability to exercise independent judgment and discretion in performing duties
• Must be a self-starter and utilize a proactive approach to achieve results

Responsibilities

• Develop and implement a comprehensive training program for new and existing call center sales team members products and services, sales techniques, and customer service skills.
• Conduct regular training sessions and workshops to improve the knowledge and skills of the sales team, including on-site training, and in-classroom training.
• Develop and maintain training materials, including presentations, manuals, and other resources, to ensure that the sales team has access to up-to-date information and resources.
• Collaborate with the sales team and management to identify areas of improvement and implement strategies to enhance sales performance and customer satisfaction.
• Monitor sales performance and provide coaching and feedback to individual sales team members as needed.
• Participate in sales meetings and other team-building activities to foster a positive and supportive team environment.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.