Job description
The Office of State Tax Commissioner provides exceptional service while enhancing compliance with the tax laws of North Dakota. Our employees DRIVE our success by living our values: Deliver Results, Respect Ideas, Innovate, Value All, Excel at Service.
The Office of State Tax Commissioner in Bismarck is seeking a driven and service-focused individual to become the next Customer Service Specialist in the Registration Section. An ideal candidate has a strong motivation to deliver consistent results in a high-functioning team environment while respecting all, challenging themselves to provide excellent customer service, and helping innovate solutions to promote compliance with North Dakota Tax laws.
Hiring Range and Working Hours: The hiring salary for this position will be $3000 - $3400 per month. Business hours and flexible hours available. This position is eligible for telework on a rotating basis, after completion of a training period.
Minimum Qualifications
Requires high school diploma or GED and two years of related work experience. Qualifying work experience would normally include receiving or analyzing information, determining available solutions, and assisting or directing customers in implementing and completing necessary steps to resolve issues or satisfy inquiries.
Preferred Qualifications
- College coursework in accounting, bookkeeping or auditing
- Experience providing customer service over the phone, handling complaints, and preparing written correspondence requesting information or explaining a decision
- Experience working with electronic applications or other online systems
- Experience in interpreting, applying, and enforcing guidelines, laws, rules, regulations, or policies
Summary of Work
As a Customer Service Specialist in the Registration section you will be part of a development driven team environment. Registration is a primary source of contact for taxpayers and duties include staffing reception area and assisting taxpayers, whether by phone, mail, email, or walk-in assistance. Registration is often the first point of contact for new businesses. Registration provides primary customer assistance on our online portal, TAP, assists employers with questions relating to Income Tax Withholding, and reviews and approves applications for North Dakota Sales and Use, and Withholding tax accounts. Registration is responsible for processing mail that is returned as undelivered from the post office, assisting taxpayers with requests, determining the appropriate action for changes based on a request, and approving sales tax refund requests for Canadian residents. As part of our ultimate goal as a section, Registration assists with special projects such as outbound courtesy calls to taxpayers who have a delinquent return to file and participation in compliance projects as time allows.
Application Procedures
Applications will only be accepted online through the ND PeopleSoft System.
In addition to the online application, applicants should upload their resume, a cover letter and three professional references. Application materials must be received by 11:59 PM on the closing date.
The Tax Department does not offer or provide sponsorships. Applicants must be legally authorized to work in the United States.
Please make sure that your resume includes information to demonstrate how you meet the minimum qualifications as posted. Your work history will not be given credit if the Human Resource Division is unable to determine that you meet the minimum qualifications.
Applicants who experience technical difficulties during the application process should contact recruiter@nd.gov or 701-328-3290.
For more information or if you need an accommodation, please contact Casey Goodhouse, Human Resource Director at 701-328-3407 or caseygoodhouse@nd.gov or 800-366-6888 (TTY Relay North Dakota).
Benefits
The Office of State Tax Commissioner offers challenging work opportunities, a supportive and engaging workplace culture, and a full range of employee benefits including:
- Fully paid health insurance
- Life insurance basic policy of $3500, with the option to purchase more
- Defined Benefit retirement plan
- Optional 457 Deferred Compensation plan
- Flexible spending for medical and dependent care
- Annual Leave, Sick Leave and 10 Paid Holidays
For more information about the Tax Department visit our website at: http://www.nd.gov/tax/
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex, genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.
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