Job description

As a Customer Service Shift Leader at West Shore Home®, you will oversee a team of Appointment Coordinators and take ownership of confirming customer appointments for specified regions across the nation. You will report directly to the Confirmation Manager and work closely with the rest of the Inside Sales team.

In this role, you can expect to:

• Coach and develop new Appointment Coordinators after initial new hire training
• Maintain all performance KPI’s of specific regions, and partner with Inside Sales and regional leadership to drive sustained improvement
• Monitor employee performance and identify improvement opportunities using call evaluation sheets
• Partner with the local Sales Leaders within your Region to maximize calendar efficiencies
• Meet and maintain key metrics by organizing dedicated daily/weekly/monthly duties for all members of your team

Compensation: $47,000/annually with bonus opportunities!

Schedule: Exempt role with standard hours from 12:30PM-9:00PM Tuesday-Saturday.

Location: Mechanicsburg, PA (On-Site)

We operate at our best when every employee works to achieve their individual potential! To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally. Unlock your potential and find out what you are capable of!

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It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

JL-004655

#CORPHP

Job Type: Full-time

Pay: From $47,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

Work Location: In person

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