Welcome to Dow Aero, a dynamic and innovative company that provides unparalleled services in the aviation industry. We are currently seeking an individual to join our team as a Customer Service Representative III. If you are passionate about customer service, we invite you to apply and join us in delivering exceptional results to our customers.

As a Customer Service Representative III at Dow Aero, your duties will require confidentiality, initiative, sound decision-making, independent judgment, and the ability to escalate serious or unique problems promptly to superiors. Candidates must be driven by a first-class goal to make a substantial and valuable impact to the organization and should present:

• Expert verbal, written, listening and interpersonal communication skills;
• Expert planning, organizational, multi-tasking, and follow up skills;
• High degree of an attention to detail;
• Quality-minded focus; and
• High energy, plus flexibility in a high-paced and deadline driven organization.

These candidates would need to work well in both a team environment as well as independently, while being able to represent to management, peers, and other coworkers with professional courtesy and acumen.

Essential functions

• Demonstrate ability to produce consistently high-quality work in a fast paced highly-fluid environment;
• Demonstrate ability for quick problem solving skills and multi-tasking;
• Demonstrate advanced analytical skills and initiative concerning complex issues;
• Ability to aid purchasing staff in a non-supervisory role.;
• Gain advanced knowledge of all Dow operations as to assist with training other purchasing agents;
• Communicate with numerous customers and vendors on a daily basis (via e-mail, phone calls, virtual meetings, etc.);
• Create purchase, repair, work, and/or manufacturing orders;
  
• Maintain up to date status on open orders;
• Prepare and send quotes to customers;
• Prepare paperwork to ship items to customers;
• Prioritize workload while still completing tasks in a timely manner and/or by the due date; and
• Provide friendly and efficient service to all customers, vendors, staff, and guests.

Competencies

• Communication Proficiency
• Critical Evaluation
• Customer/Client Focus
• Ethical Conduct
• Thoroughness
• Time Management

Required Education or Experience

• High School Diploma or GED;
  
• Four (4) or more years of sales/procurement and customer service experience; and
  
• Solid understanding of working on Windows computer operating systems; and
• Advanced knowledge of Microsoft Office software—primarily Excel, PowerPoint, and Word.

Preferred Education or Experience

• Bachelor's degree in relevant field; and
• General understanding of QuickBooks or other accounting software; and
• Aviation industry work history.

Primary Work Environments

• Climate controlled office.

Desired Soft Skills

• Self-motivated, requiring minimal supervision and aptitude to learning quickly while thinking “outside of the box.”

Physical Demands

The following is representative of successfully performing the essential functions of this job. Reasonable accommodations can be evaluated and appropriately implemented where possible to enable individuals with disabilities, or other limitations, improved comfort when performing duties.

• Hear;
• Lift, push, and pull objects (up to 25 pounds);
• Reach with arms and hands;
• Sit;
• Stand;
• Stretch;
• Talk;
• Use hands and fingers;
• View; and
• Walk.

Expected Days and Hours

• Monday through Friday
  
  • 8:00a.m. to 5:00p.m.
  • Flexible

Open and able to work occasional overtime and weekends as required dependent on workload.

Supervisory or Management Responsibility

• This position has no direct supervisory or management responsibilities.

Travel requirements

• Rarely (up to 10% of the year)

Required Personal Equipment/Tooling

• Not applicable.

Other Personal Protective Equipment (PPE) required for job duties and responsibilities will be provided as necessary by Dow Aero, including protective eyewear, respirator, etc.

Other Duties

Please be aware this job listing is not designed to contain a comprehensive list of job duties, responsibilities, and/or activities that are required. Actual assigned duties, responsibilities, and activities may change at any time.

Equal Employment Opportunity

Dow Aero does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, genetic information, disability, and/or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Dow Aero will be based on merit, qualifications, and/or abilities.

Drug Screening

Any selected candidate for this role shall be screened, at minimum, for the unlawful use of the following drugs:

• Marijuana;
• Cocaine;
• Opioids;
• Phencyclidine (PCP); and
• Amphetamines.

Screenings are conducted following appropriate statutory and regulatory requirements. Results shall be received and approved before starting with Dow Aero.

Communication

Dow Aero primarily communicates with applicants via email. Dependent on your email security settings, messages may be inadvertently placed in your email's Junk/Spam mailbox folder. To ensure proper delivery to your Inbox, please add the app.bamboohr.com domain to your email client's approved senders list.

Privacy Policy

By applying for this position, you agree to our Applicant Privacy Policy <https://www.dowaero.com/jobs/privacy>.