Job description

Optimal Ship is a global logistics company that assists companies with shipping worldwide. We are looking for Customer Service Representatives that will help our customers with any questions regarding our company, their accounts, quotes, and shipment statuses. Our employees are confident and excellent communicators who are passionate about building relationships with new people and providing world-class service.

Responsibilities:

· Take an active role in educating customers about our company

· Answering inbound calls and placing outbound client retention calls

· Process over the phone payments

· Understanding client needs and offering solutions and support

· Presenting and delivering information to clients

· Handling all client's questions in a professional and timely manner.

Qualifications (Required):

Customer service experience

Available Monday through Friday

Basic knowledge of Microsoft Office

Qualifications (Preferred):

QuickBooks experience

Ability to multitask while working with customers

Detail oriented

Proficient typing skills

Team player

Friendly and willing to solve problems

Bilingual is a plus

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• We are open Monday through Friday 7:00 am to 7:00 pm. What is your availability within these times?

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

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