Job description

Customer Service Representative

Company in Irwindale has an immediate need for Customer Service Representatives seeking a fun working atmosphere with a growing, entrepreneurial company. You must have a great phone voice, excellent communication skills, and exceptional follow-up skills. We’re looking for several motivated, outgoing individuals to join us in this excellent opportunity. Enjoy growth potential when you apply your talents with us!

Position Title: Customer Service

Position Reports To: Customer Service Department

ESSENTIAL DUTIES/RESPONSIBILITIES:

1. Receive incoming phone calls from various customers nationwide.

2. Quickly identify and respond to a variety of customer needs.

3. Process quotes and orders.

4. Answer various questions regarding order status, order tracking, and product features and benefits.

5. Perform outbound phone calls to follow up on order status or obtain additional order information.

6. Must be able to work in a structured environment and feel comfortable interacting with many different people by phone.

7. Perform follow-up calls to direct various company marketing programs.

8. Setting up daily/hour plans to meet personal performance objectives (90% phone time and 10% admin/planning).

DESIRABLE TRAITS:

• “Whatever-it-takes” attitude
• Enjoys talking with customers
• Self-motivated
• Excellent communicator
• Reliable and punctual
• Entrepreneurial spirit
• Pro-active problem solver

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• At least 3 years of customer service experience. Administrative assistance or call center experience is helpful.
• Strong phone communication skills.
• Proven interpersonal verbal communications and writing skills.
• Ability to read from a script.
• Outstanding follow-up skills.
• Computer proficiency is a must. Demonstrated ability to operate and utilize CSR computer programs as well as general business software including MS Word, Excel, and Outlook email.
• Superior time management and organizational skills.
• Ability to handle multiple projects.

REQUISITE EDUCATION:

• High school diploma or equivalent.

REQUISITE EXPERIENCE:

• Minimum of 3 years customer service experience.

COMPENSATION:

• We offer a competitive pay range, commission package, and benefits that include a medical/dental plan and 401(K) matching. .

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Azusa, CA 91702: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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