Job description

Great Opportunity! We are a medium sized, 25+ year old first class service company in the El Cajon area who has an immediate opening for a Full Time Customer Service Representative.

We are looking for a well-experienced customer-oriented service representative to join our team. Candidate will act as a liaison, provide service, information and resolve any emerging problems that our customers might face with accuracy and efficiency and will answer multi-line phones using courteous and professional phone etiquette. Candidate must enjoy a fast paced, challenging office environment and work closely with other team members in all departments in order to put out a superior service product. We will train new employee in all aspects of the job and our industry.

We offer company benefits (paid vacation, paid holidays and medical insurance).

R​ESPONSIBILITES:​​

• Manage large amounts of incoming/outgoing calls
• Schedule appointments
• ​Communicate with customers via phone, email, and instant message​
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Ensure adherence to policy and workflow procedur​es

​QUALIFICATIONS:​

• 2 Years Customer Service Representative Experience
• Computer literate with technical aptitude (Microsoft Word/Excel/Outlook)
• Typing ​4​0 + wpm
• Experience with multi-phone lines
• High School Diploma or GED equivalent​
• ​Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of situations
• Excellent communication and presentation skills​
• ​Ability to multi-task, prioritize, and manage time effectively
• ​Be professional, reliable and punctual​
• Courteous and outgoing personality
• Ability to work well on a team

Job Type: Full-time

Salary: $20/hour

Typical end time:

• 5PM

Typical start time:

• 8AM

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Work Location: In person

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