Job description
Seeking an ambitious team player who can accurately and efficiently deliver the Ultimate Corrugated Experience (UCE) to the Welch Packaging customer.
Responsibilities
- Being a voice for the customer and aiding internally in the communication on customer requests to your direct report, and other department leads such as shipping and production.
- Attention to detail and accuracy for assigned tasks to avoid credit issues and internal scheduling issues. Examples:
- Booking orders/releases while fitting them into and monitoring the production and shipping schedule
- Replenishing inventory when levels are low
- Overseeing quote process from estimator to sales/customer
- Managing and maintaining customer master, specs, and inventory
- Processing credits
- Purchasing of outside items
- Responsive to all requests from customer whether via email or phone while supplying UCE each time.
- Effectively build and maintain relationships with customers and Sales Reps.
- Proactively inform customer of late/partial shipments to determine resolution
- Duties may vary depending on location
Qualifications
- Amtech operating system knowledge is preferred
- Ability to use email communication
- Needs to be able to communicate effectively both verbally and written
- Ability to learn and navigate customer web portals
- Effectively use all aspects of Microsoft Office
- Align with Welch Core Values
- Good communication skills, organized, detail oriented, positive attitude, optimistic
- Growth mindset
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job with or without reasonable accommodation.
Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials during the workday. Proper lifting techniques required. Lifting to 25 pounds for files, computer printouts on occasion.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the functions of this administrative position.
Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.
The performance of this position may occasionally require exposure to the manufacturing areas were under certain areas require the use of personal protective equipment such as Safety Glasses with Side Shields and mandatory hearing protection.
Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.
The performance of this position may occasionally require exposure to the manufacturing areas were under certain areas require the use of personal protective equipment such as Safety Glasses with Side Shields and mandatory hearing protection.
About Welch & How We Deliver
- Welch Culture – We say YES!
- Easy to do business with
- Have a sense of urgency – be responsive
- Develop strong relationships with our customers
- Follow up
- Quick turnaround for acknowledgements and quotes
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