Customer Service Representative
Full Time
Little Rock, AR
$25,773 a year
Posted
Job description
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Type of Position:
Clerical
Workstudy Position:
Job Type:
Work Shift:
Sponsorship Available:
Institution Name:
The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.
Department:
Department's Website:
Summary of Job Duties:
Qualifications:
Required Education and/or Experience:
- The formal education is equivalent to a high school diploma or GED;
- Two (2) years of experience in customer service, admissions/recruitment, or related field.
OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS.
Job Duties and Responsibilities:
- Answer incoming calls and forward to the appropriate staff member if necessary and/or document all messages;
- Assist students with admission, onboarding, and next steps questions via phone and email;
- Assist with customer service departmental goals by supporting other employees and/or student workers when needed;
- Provide logistical support for event planning, implementation, and assessment when needed;
- Complete project tasks lists in a timely and precise manner;
- Process incoming and outgoing mail;
- Assist with data entry, imaging, and electronic filing utilizing proprietary databases;
- Pick up/deliver documents to UA Little Rock personnel on campus as needed;
- Perform other duties as assigned.
Knowledge, Skills, and Abilities
- Knowledge and experience with office administration and reception;
- Knowledge and experience with databases, spreadsheets, and word processing;
- Ability to develop, interpret, and apply policies and procedures;
- Ability to communicate both orally and in writing;
- Ability to use customer service initiatives to clients and campus community;
- Independent worker and a team player;
- Excellent organizational skills;
- Ability to work a flexible schedule which may include some nights and weekends.
Additional Information:
Please upload all required documents in the "Resume" attachment section of your application (before hitting the submit button), if you want to be considered for this position.
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Wendy Johnson, Division Finance Director, wrjohnson@ualr.edu
Georgette Walker, Assistant Finance Director, gdwalker@ualr.edu
All application materials must be uploaded to the University of Arkansas System Career Site
UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas at Little Rock is an equal opportunity employer committed to a diverse workforce.
The University of Arkansas at Little Rock is an equal opportunity, affirmative action employer and actively seeks the candidacy of minorities, women, veterans, and persons with disabilities. Under Arkansas law, all applications are subject to disclosure. Persons hired must have proof of legal authority to work in the United States.
Constant Physical Activity:
Balancing, Crouching, Feeling, Grasping, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Talking, Walking
Frequent Physical Activity:
Occasional Physical Activity:
Benefits Eligible:
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