• Work as part of the Client Services Team providing the highest level of customer service and deliver on retention goals
• Ensure all client questions and concerns are resolved promptly, professionally and thoroughly
• Build rapport and trust with clients through open and transparent communication via phone and email
• Use our CRM to manage client accounts and document client discussions with detail and clarity
• Handle the Welcome Call and other key retention activity throughout the program
• Take and manage escalation calls with courtesy and professionalism
• Work hand in hand with other supporting departments to ensure our client’s success in the program

• 3 years of phone customer service or a Bachelors degree
• ***Fluent in Spanish a major plus

• A positive attitude, team player, and empathy to hardship
• Strong multitasking, time management and organizational skills
• Ability to communicate clearly and professionally both verbally and in writing
• Experience working in an administrative or customer service capacity
• Financial services especially banking, personal loans & credit card experience a plus
• Previous Debt Settlement experience is a HUGE plus!
• A strong work ethic, and willingness to work a flexible schedule as needed
• Proficient in Word, Excel & Outlook

The skills mentioned above only describe the essential job functions and are not intended to be a complete list of all duties and responsibilities. All job functions must be performed in accordance with The J.G. Wentworth Company policies and procedures.

Earning potential: $40,000-$55,000 (base salary + bonus)

Benefits:

• Full Medical/Vision/Dental Benefits
• 401K with Company Match
• Flexible Hybrid Schedule
• 15 Days PTO
• Paid Vacations & Holidays
• An Unmatched Company Culture
• On-Site Gym & Gym Membership Reimbursement
• Employee Referral Bonuses
• Public Transportation Discounts
• Company Happy Hours
• Business Casual Dress Code