Job description

As a Customer Service Representative, you will be responsible for answering questions and discussing product offerings with customers to help meet their unique needs.

Responsibilities:

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions

Qualifications:

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to share work among a customer service team
• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation

Benefits:

• Employee centric atmosphere
• Travel and learning opportunities
• Paid Training

Job Type: Full-time

Pay: $808.75 - $891.52 per week

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• No experience needed
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Maumee, OH 43537: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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