EMPATHETIC AND DEDICATED? WE VALUE THAT IN YOU!

Sandvik Mining & Rock Processing is looking for a Customer Service Representative

Sandvik Rock Processing Solutions (SRP) is a business area within the Sandvik Group and a global leading supplier of equipment and tools, service and technical solutions for the mining and construction industries.

At Sandvik we are committed to teamwork and believe in the power of developing ideas and solutions together. We leverage our shared passion, diversity, open-mindedness and cooperative spirit to shape the future of our industry and, with it, the path of your career.

As the Customer Sales and Support Representative, you will be the first point of contact for customers and owner of the order process, responsible for answering and responding to customer issues with a sense of personal accountability and professionalism. This role is also a key member of a sales team, with the aim of building long-term customer satisfaction.

Job Summary

Answer all designated incoming calls from external sources and process sales orders taken by phone. Assess customer inquiries and route to appropriate person or department. Take full ownership of customer issues and ensure commitments are met as promised and expedite urgent orders to ensure customer receives when needed. Advise supervisor of customer concerns and solicit support where needed. Proactively inform customer of any changes to order status, backlog issues, or other relevant matters while utilizing necessary tools and resources provided (sourcing allocation, stock, rob jobs) to satisfy customer requirements. Assist Expeditor to ensure accuracy of customer backorder status. Stay current on industry developments, competitive offerings and issues affecting sales and customers. Develop working knowledge of products and their functions for their respective customer group.

Your profile

We are looking for someone with 2-5 years of relevant customer service experience. Computer literacy, specifically Excel and the Windows Great written and verbal communication skills and interpersonal skills. We are a company with an open-minded culture, actively working to create a workplace that is characterized by diversity and inclusion.

Benefits

Sandvik offers an outstanding catalog of benefits and employee perks such as:

• Benefits eligibility that begin 30 days after start date
• Health care eligibility that includes, medical, dental, vision, prescription and telemedicine
• Paid vacation with up to 40 hours available to roll over in to the next year
• A very strong 401(k). We contribute 5% annual salary to the Retirement Savings plan. We also match 50% of the first 6%.
• Tuition reimbursement

How to apply
For immediate consideration, please read more about Sandvik and apply online at http://www.sandvik.com/careers/ for the Customer Service Representative position Req. ID # R0054697.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrssupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

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